Client Success Analyst

hace 3 días

Bogota, Colombia PRGX Global, Inc A tiempo completo

**Client Success Analyst**

As a Client Success Analyst for PRGX, you will support the onboarding of new customers and new features for existing customers, focused on partnering with customers to help them recognize the value of PRGX's Verigon Solution Suite. Your focus on delivering excellence motivates you to develop strong relationships with customers and communicate

**Day to day activities**
- Builds and maintains training materials for end users
- Prepare detailed product release notes with screen clips for end users
- Manage user notifications for planned and unplanned outages
- Schedule and hold regular meetings with account teams to update on new product features with live training tips
- Review support tickets and identify opportunities to improve the product and/or the onboarding process
- Work with the Client Success Managers to capture requirements for onboarding, defining data mappings and configuration setup needed
- Leverages Excel to analyze data for migrations from legacy systems to confirm all anomalies are covered in requirements, and when not, work with the business stakeholders to resolve open items
- Configures setup in our user interface for onboarding and migrations
- Identify opportunities / underutilized modules and facilitate training / education to drive increased adoption and utilization of the product suite
- Manages work according to a project plan with tasks, owners, and dates
- Maintains focus on detail when dealing with routine work
- Follows and meets deadlines of established processes
- Maintains calm and effective under pressure
- Schedule and participate in regular meetings with management, assessing and addressing issues to identify and implement improvements toward efficient operations
- Provide strong and timely support to Client Success Managers

**Qualifications**
- Bachelor's Degree from four-year college or university
- 2+ years in Client Success or related SaaS experience
- Highly proficient in using Word, Excel, PowerPoint, OneDrive, Outlook
- The ability to quickly become an expert in PRGX's platform
- Project management experience is a bonus
- The ability to present findings in a polished way
- Must be a self-starter, resourceful and willing to take initiative
- Excellent verbal and exceptional written communication skills
- Excellent time management and organizational skills
- Ability to meet deadlines and complete projects as assigned
- Able to successfully interact with customers and understand the needs of each unique account team and organization
- Able to maintain professional poise and comfort leading discussions with decision makers, end-users, and IT professionals
- Willingness to be on calls with our global user base including nights and early mornings
- Willingness to participate in user testing for a few hours on a Saturday once every 2-3 months

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