![Teleperformance](https://media.trabajo.org/img/noimg.jpg)
Desktop Engineer Ii
hace 3 semanas
Overview:
Teleperformance está en la búsqueda de un Desktop Engineer II o Analista de Soporte el cual será encargado de asegurar el cumplimiento y gestión de servicio de soporte de las incidencias, solicitudes y requerimientos que ingresan a través del Centro de atención de IT ( Service Desk, correo y llamada), brindando soporte de primer y segundo nível contribuyendo a la satisfacción de los clientes.
**Responsibilities**:
- Punto principal de contacto de la vicepresidencia de IT para atención de incidencias y solicitudes a través del centro de atención por los canales de comunicación establecidos como lo son Service Desk, Correo Corporativo y Llamada al celular corporativo de acuerdo con los protocolos establecidos.
- Ejecutar las configuraciones y brindar soporte técnico tanto en hardware como software de los equipos de cómputo que componen la planta física o entorno virtual de la campaña asignada, dentro de los SLA’s establecidos por la corporación dentro de un estándar de calidad, servicio y oportunidad.
- Acompañar y soportar todas las pruebas de nuevos servicios, nuevas centrales y proyectos de infraestructura IT, asegurando la documentación establecida para tal fin en la campaña asignada.
- Coordinar el mantenimiento preventivo y correctivo requerido para los equipos de cómputo y comunicaciones LAN / WAN.
- Liderar el aseguramiento de los servicios en la campaña asignada cuando existe un problema recurrente.
Qualifications:
- Técnico, Tecnólogo ó Ingeniero Electrónico, Telecomunicaciones, Sistemas ó afines.
- Mínimo 6 meses en cargos similares de Soporte a usuario final, deseable en el sector de Tecnología y Operaciones de IT.
- Inglés B1
- Fundamentos de Networking (Redes LAN/WAN), Diagnóstico de hardware, VoIP.
- Sistemas Operativos Windows / OS X / Linux, Citrix, VmWare, Windows Server.
- Documentación y estandarización de procesos.
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