Employee Relations Labor Relations Sr Solutions

hace 7 meses

Bogota, Colombia Johnson & Johnson A tiempo completo

Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.
When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

At Johnson & Johnson MedTech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life possible. For more than a century, we have driven breakthrough scientific innovation to address unmet needs and reimagine health. In surgery, orthopedics, vision, and interventional solutions, we continue to help save lives and create a future where healthcare solutions are smarter, less invasive, and more personalized.

We are searching for the best talent for **Employee Relations | Labor Relations Sr Solutions Partner **to be in **Bogotá, Colombia.**

**Purpose**:
Supports Labor/Employee Relations Team Lead to provide a high level of service to employees and to other members of the Human Resources community. Works closely with ER Professional on all employee related issues. Serves as the first line contact to human resources by providing guidance and assistance to employees for policy inquiries and employee related issues.

The ER LR Senior Solutions Partner takes ownership of customer requests and resolve them independently or escalate them to a local ER/LR Professional (ERP) depending on the level of complexity. Contribute to any ERLR administration activities to ensure the timely and effective management of ERLR cases within the region.

The ER LR Senior Solutions Partner will also produce reports including ER/LR metrics and workforce data to provide ER/LR professionals with information to ensure timely and effective management of ER/LR cases within the region. Duties include triage of ER/LR requests, support of ERLR administration activities and follow-up required to close case (e.g., reminders, case updates, etc.), ensuring all required documentation are provided and archived.

Plays a key role in collaborating with ER LR Solutions Team Lead and other Global Services Human Resources Team Leads to create alignment on process and day to day practices, as well as being responsible for the governance of the team’s key performance indicators in support of the ER LR Solutions Team Lead duties

Moreover, the ER LR Sr Solutions Partner will provide specific ER LR reports to relevant parties according to legal and/or business requirements.

ER/LR Sr. Solutions Partner will be responsible for the timely and qualitative leading and execution of improvements, process optimizations, and CI projects within the Workforce Admin organization

The ER LR Senior Solutions Partner may do cross-regional support and can manage cases for both LATAM and North America.

The ER LR Senior Solutions Partner will strive to ensure appropriate collaboration among Global Services Human Resources functions, maximization of reporting functionalities and systems, governance of team’s key performance indicators, resolution of service requests within defined time periods, level of accuracy and quality standards and customer satisfaction levels. This role treats the workforce with dignity and respect, maintaining high levels of confidentiality, trust, and integrity in the handling of sensitive matters and will make sure to establish standards and guidelines.

**You will be responsible for**:

- Collaborate with ER LR Solutions Team Lead in Liaising with other Global Services Human Resources functions to create alignment on processes and day to day practices as needed.
- Produce and interpret global reports with ER LR information to share with ER LR Leaders
- Monitor and ensure governance of team’s key performance indicators as part of the continuous improvement body of work
- Identify potential early performance case
- Collate performance data & other supporting information and upload as attachments to the case
- Provide advisory support and documentation to Managers and key stakeholders
- Support & coaching in the process of BSN administration
- Schedule meetings, follow up with managers on additional information, constantly monitor case progress updates & send follow-ups
- Draft letter notifications and summary reports
- Assists in communicating policy updates and changes to employees.
- Posts companywide announcements for employee relations programs and special events; and updates intranet pages.
- Coordinates Performance Management Process: sends out forms, collects evaluations, and keeps records on employee files.
- Collects data for labor negotiations and decision making. Responds to employee requests for forms, brochures, and other materials.
- Serves as

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