Customer Support Analyst

hace 4 meses


Bogota, Colombia Kimberly-Clark A tiempo completo

Soporte a los procesos de **order entry y logísticos**, de los clientes con las áreas involucradas (Transporte, Servicio al cliente, Calidad, etc.) garantizando níveles de servicio adecuados de parte de KCP.
- Documentar, direccionar y estandarizar procesos a nível LAO, generando experiências positivas en cada punto de contacto del cliente, presentando los resultados alcanzados durante las reuniones comerciales de frecuencia mensual.
- Soporte y seguimiento al pago de **notas créditos y descuentos especiales **otorgados a los clientes según política comercial de cada país, siendo garante del cumplimiento de los tiempos de respuesta según SLA establecido por KCP.
- Contribuir en las interacciones y gestión de cartera con los clientes en alineación con el área de **Crédito & Cobranza.**
- Contribuir al uso correcto de herramientas digitales y sistemas de información de KC (SAP, Customer Portal, BOT, Salesforce, ETQ y Delivery Tracking Report), garantizando la confidencialidad de la información disponible, soporte al cliente y velando por mantener la información actualizada en la organización.
- Gestionar los casos, solicitudes e incidentes recibidos de los clientes a través de la herramienta Service Cloud, garantizando la calidad del servicio establecido por KCP.
- **EXPERIENCIA**
- 2- 4 años en departamentos de Administración de Ventas, Desarrollo y Seguimiento de Informes Comerciales, Servicio al Cliente, Inside Sales y/o áreas de soporte administrativo.
- **CONOCIMIENTOS**
- MS Office a nível alto (especialmente Excel).
- Manejo de Herramienta seguimiento de ventas.
- Manejo de Herramientas de gestión de información y procesamiento de datos CRM (Idealmente SAP y Salesforce)
- **EDUCACIÓN**
- Profesional en carreras administrativas, logísticas, ciencias sociales comerciales y/o afines.



  • Bogota, Colombia The Support Heroes A tiempo completo

    The Support Heroes: We offer outsourcing customer support services for Shopify Apps developers, and we are currently looking for Support Heroes to join our team. We are offering a week schedule when you work for 4 days of the week and rest the remaining 3 days. Location: Working from home. - Major Responsibilities: - Create Articles or documentation for...


  • Bogota, Colombia Equinix A tiempo completo

    Customer Support Process Analyst Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global...

  • Payer Support Analyst

    hace 5 meses


    Bogota, Colombia Pay Retailers A tiempo completo

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....

  • Tech Support Analyst

    hace 4 meses


    Bogota, Colombia Pay Retailers A tiempo completo

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....


  • Bogota, Colombia Edgeuno A tiempo completo

    As a **Network Support Analyst** at EdgeUno, you will play a crucial role with the network team monitoring our telecommunication networks and computer systems and servers, supporting customers and addressing their needs. The NOC Support Analyst is responsible for maintaining uninterrupted network availability and thus the organization's operational and...


  • Bogota, Colombia Equinix A tiempo completo

    Customer Support Process Analyst - Workforce Specialist Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud...


  • Bogota, Colombia Citi A tiempo completo

    The Customer Service Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...

  • Support Analyst

    hace 4 meses


    Bogota, Colombia Ci&T A tiempo completo

    We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 28-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,500+ professionals in strategy, research, data science, design and engineering, we unlock...


  • Bogota, Colombia Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • Bogota, Colombia Citi A tiempo completo

    The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...


  • Bogota, Colombia Finyard A tiempo completo

    At Finyard, we're a global team of engineers, data scientists, marketeers, and financial experts, passionate about technology and innovation. We're all about bringing revolutionary software services to people all around the world, and have been since 2018. Our mission is to innovate by launching modern software solutions in the FinTech space, giving users...


  • Bogota, Colombia Nuvei A tiempo completo

    **Support analyst, Level I** - Bogota, Colombia_ - Hybrid_ The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and...


  • Bogota, Colombia REsimpli A tiempo completo

    We are a pioneering SaaS company transforming the real estate industry with our innovative technology solutions. We’re seeking a dynamic Customer Support Executive to bolster our growing team and deliver superior service to our valued clients. **Responsibilities**: 2. Run interactive software demos, showcasing our product’s unique benefits. 3. Log,...


  • Bogota, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for...


  • Bogota, Colombia Citi A tiempo completo

    The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...


  • Bogota, Colombia Nuvei A tiempo completo

    **Support analyst, Level II** - Bogota, Colombia_ - Hybrid_ The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible...

  • Customer Support Agent

    hace 4 meses


    Bogota, Colombia Teamtailor A tiempo completo

    **Let's build the future of recruitment together!**: Teamtailor is an Employer Branding and an ATS platform used by over 7000 companies, 120 000 users in 95 countries around the world. Working at Teamtailor means being part of a young, international, and fast-paced tech company that offers an ideal workplace for those who want to make a real impact on...


  • Bogota, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for...


  • Bogota, Colombia QuidelOrtho A tiempo completo

    The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers...


  • Bogota, Colombia Jules A tiempo completo

    **Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...