RPATechnical Account Manager

hace 2 semanas

Barranquilla, Colombia Auxis A tiempo completo

Job Summary:
Our **Technical Account Manager** team executes upon a wide variety of customer technical enablement efforts, ensuring they launch UiPath successfully, adopt it widely and are continually driving business value from UiPath.

The Technical Account Manager is entrusted with some of Auxis’s UiPath largest and most strategic customers, working with stakeholders across all parts of the business and at all levels.

The Americas Region TAM team is fully remote based across the United States, Canada and Brazil.

**Responsibilities**:

- Provide functional and operational recommendations to UiPath internal functional teams & business stakeholders
- Take ownership of your customers' technical success with the UiPath platform
- Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value
- Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved
- Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
- Educate and enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints
- Conduct design and code reviews for select automations to reinforce and verify those best practices
- Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines
- The position may require limited after hours or weekend work

Skills and Experience:

- A minimum of 7 years' professional experience in technical customer-facing roles
- Computer Science degree (or equivalent)
- Solid background in programming, preferably.NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples
- Previous experience with UiPath or other relevant vendor products is highly desired
- SaaS and Cloud technical background with hands-on experience in digital technologies
- Prior experience in technical support or technical consulting is a plus
- Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security Strong analytical and problem-solving skills
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
- Diplomacy, tact, and poise under pressure when working with customers and partners
- Excellent verbal and written communication skills - English fluency is required
- Willingness to travel approximately 25%
- Strong process minded thinking, problem solvers/ solution oriented
- Thinkers and analyzers - with the ability to engage with stakeholders to understand and respond to their needs in rapidly changing business environments.

**Skills needed***:

- **
Creativity**:Problems are usually solved either intuitively or systematically. Intuition is used when no new knowledge is needed - you know enough to be able to make a quick decision and solve the problem, or you use common sense or experience to solve the problem. More complex problems or problems that you have not experienced before will likely require a more systematic and logical approach to solve, and for these you will need to use creative thinking.
- **Researching Skills.**Defining and solving problems often requires you to do some research: this may be a simple Google search or a more rigorous research project.
- **Team Working.**Many problems are best defined and solved with the input of other people. Team working may sound like a 'work thing' but it is just as important at home and school as well as in the workplace.
- **Emotional Intelligence**.It is worth considering the impact that a problem and/or its solution has on you and other people. Emotional intelligence, the ability to recognize the emotions of yourself and others, will help guide you to an appropriate solution
- ** Risk Management.**Solving a problem involves a certain amount of risk - this risk needs to be weighed up against not solving the problem.
- **Decision Making**. Problem solving and decision making are closely related skills, and making a decision is an important part of the problem-solving process as you will often be faced with various options and alternatives.

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