Director of Operations

hace 4 semanas

Bogota, Colombia IntouchCX A tiempo completo

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

Are you looking for an exciting new challenge? IntouchCX is looking for you

As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.

As Director of Operations, You Will
- Drive “best practices” in all areas of responsibility
- Ensure proper planning, staffing, training and development is achieved across all teams
- Be responsible for ramp-up drives and goals
- Create action plans for continuous growth and improvement, business development and client satisfaction
- Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service
- Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes
- Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture
- Motivate and inspire teams, while building trusting relationships throughout the organization
- Develop and execute motivational incentives on the floor
- Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations
- Maintain close auditing cadence through reporting, observations and personal contact
- Work directly with Operations Workforce Optimization teams to deliver client staffing requirements
- As Director of Operations, You Have
- Post-secondary diploma or degree with a major in Business
- 7 - 9 years of experience in contact center leadership, including managing cross-functional teams
- 5 years of relevant experience in client relationship management
- Experience in analyzing/influencing profit & loss statements and performing cost analysis
- Experience with maintaining and developing operational statistics, financial management information and results reporting
- Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments
- Excellent organizational and time management skills with the ability to work under tight deadlines
- The ability and motivation to meet program and internal business KPIs
- The ability to implement change and innovation throughout teams

  • Director of Operations

    hace 1 semana

    Bogota, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Associate Director of Operations

    hace 6 días

    Bogota, Colombia Open Society Foundations A tiempo completo

    Associate Director of Operations - LAC. Bogota. Posting Date: 02/07/2024. Deadline: 02/22/2024 - Role Title - Associate Director of Operations, Latin America- Grade Level- Level F, Grade 12- Reporting To- Senior Director, Global Operations- Program/Tool/ Department/Unit Name- Global Operations- Team Name- Global Operations- Role Purpose- This role will carry...

  • Director of Operations

    hace 2 meses

    Bogota, Colombia UnitedHealth Group A tiempo completo

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance...

  • Director of Operations

    hace 2 meses

    Bogota, Colombia Optum Global Advantage A tiempo completo

    **Número de la requisición**: 2169729 **Categoría de la vacante**: Servicio al cliente **Ubicación**: Bogotá, Distrito Capital de Bogotá Compartir - Trabajos con UnitedHealth Group Estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras construimos carreras. Y eso significa oportunidades de crecimiento...

  • Assistant Director of Finance

    hace 2 meses

    Bogota, Colombia Hilton A tiempo completo

    The role aims to be recognized as trusted advisors in the hotel / hotels. This role supports the finance lead to attract and retains best-in-class finance professionals. This role assists in developing their finance team and enables them to Thrive. The role communicates with impact, ensures a robust control and compliance environment and supports to enable...

  • Assistant Director of Finance

    hace 2 meses

    Bogota, Colombia Hilton A tiempo completo

    The role aims to be recognized as trusted advisors in the hotel / hotels. This role supports the finance lead to attract and retains best-in-class finance professionals. This role assists in developing their finance team and enables them to Thrive. The role communicates with impact, ensures a robust control and compliance environment and supports to enable...

  • Officer, Operations Lac

    hace 4 días

    Bogota, Colombia Open Society Foundations A tiempo completo

    Officer, Operations LAC. Bogota. Posting Date: 05/03/2024. Deadline: 05/19/2024 Role Title Officer, Global Operations Grade Level Level D, Grade 9 Reporting To Associate Director of Operations Program/Tool/ Department/Unit Name Global Operations Team Name Global Operations Role Purpose Support the Associate Director of Operations to drive...

  • Head of Operations

    hace 3 semanas

    Bogota, Colombia The Upright Company A tiempo completo

    **About Cloud9**: **Cloud9 delivers a comprehensive tech enabled solution specifically designed for real estate property managers aiming to enhance their short-term rental (STR) operations, while maintaining lease retention. Our expertise lies in addressing the distinct challenges of managing larger apartments and high-floor units, which often face higher...

  • Travel Division Director of Operations and

    hace 4 días

    Bogota, Colombia EPEX A tiempo completo

    At EPEX Travel, customer service is everything—and that’s why we believe in delivering an epic experience at every level of customer interaction. We are a United States based company seeking a **Travel Division Director of Operations and Development. **We're looking for a motivated, growth-minded individual who is ready to help us take our travel...

  • Head of Operations

    hace 2 meses

    Bogota, Colombia Talent Mapping A tiempo completo

    **Acerca del puesto Head of Operations**: SuperApp de movilidad enfocada en digitalizar pagos alrededor de este ecosistema está en búsqueda de su **Head of Operations **en Bogotá, con experiência previa en roles de operaciones dentro del sector fintech, preferiblemente en el área de pagos. **¿Por qué aplicar a esta posición?** - Serás parte de un...

  • Head of Operations

    hace 22 horas

    Bogota, Colombia Talent Mapping A tiempo completo

    **Acerca del puesto Head of Operations**: SuperApp de movilidad enfocada en digitalizar pagos alrededor de este ecosistema está en búsqueda de su **Head of Operations **en Bogotá, con experiência previa en roles de operaciones dentro del sector fintech, preferiblemente en el área de pagos. **¿Por qué aplicar a esta posición?** - Serás parte de un...

  • Director of Finance and Operations

    hace 3 semanas

    Bogota, Colombia The Nature Conservancy A tiempo completo

    **OFFICE LOCATION**: Bogotá, Colombia This position is open for applicants from Bogotá, Colombia and Lima, Perú LA119 **WHO WE ARE**: The mission of The Nature Conservancy (TNC) is to conserve the lands and waters upon which all life depends. As a science-based organization, we develop innovative, on-the-ground solutions to the world’s toughest...

  • Operations Manager

    hace 4 semanas

    Bogota, Colombia HH Global A tiempo completo

    **OPERATIONS MANAGER** The Operations Manager leads the evaluation and implementation of business guidelines and strategies, acts as a bridge between the LAC client account team, supporting the Account Directors and Regional Account Director to achieve operational goals within their Region. The Operations Manager also works closely with department heads...

  • Associate Director, Regulatory Operations

    hace 6 días

    Bogota, Colombia Organon A tiempo completo

    This role will provide support across Regulatory Operations activities in the Latin American (LATAM) region spanning the submission planning and publishing work. The role will be accountable for the delivery of timely and high-quality regulatory dossiers from planning through to delivery at Country Regulatory Affairs (RA) or submission to the authorities and...

  • Director of Customer Relations

    hace 2 semanas

    Bogota, Colombia Patricia Baez Company A tiempo completo

    **Job Title: Director of Customer Relations** **Job Summary**:The Director of Customer Relations is responsible for overseeing all aspects of customer interactions, satisfaction, and retention within the organization. This role involves developing and implementing strategies to enhance customer experiences, managing customer service teams, analyzing...

  • Director of Workforce Management

    hace 3 días

    Bogota, Colombia IntouchCX A tiempo completo

    **About IntouchCX** **About the Job** Are you looking for an exciting new challenge? IntouchCX is looking for you! As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry. We’re...

  • Director of Marketing

    hace 4 semanas

    Bogota, Colombia iMarket Listings A tiempo completo

    **Responsibilities** - Design and implement comprehensive marketing strategies to create awareness of the company’s business activities - Supervise the department and provide guidance and feedback to other marketing professionals - Produce ideas for promotional events or activities and organize them efficiently - Plan and execute campaigns for corporate...

  • Director of Marketing

    hace 4 semanas

    Bogota, Colombia iMarket Listings A tiempo completo

    **Responsibilities** - Design and implement comprehensive marketing strategies to create awareness of the company’s business activities - Supervise the department and provide guidance and feedback to other marketing professionals - Produce ideas for promotional events or activities and organize them efficiently - Plan and execute campaigns for corporate...

  • Director of Workforce Management

    hace 4 semanas

    Bogota, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Director of Product

    hace 3 semanas

    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...