Customer Success Executive

hace 4 meses


Colombia Huila Bold A tiempo completo

**Bold**

Nuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago y de banca para MiPymes, independientes y emprendedores en Colombia. Actualmente contamos con más de 300.000 clientes registrados en nuestra plataforma y hemos recibido más de USD $60 millones de fondos de inversión nacionales y extranjeros, somos una de las startups de más rápido crecimiento en LatAm en el sector fintech.

Por medio de nuestros productos, nuestros clientes pueden recibir pagos electrónicos de manera presencial a través de un datáfono móvil y también de forma remota a través de enlaces de pago, adicionalmente nos estamos preparando para operar como entidad financiera con nuevos productos orientados a banca digital como cuentas y créditos.

**El rol**:
Como **Customer Success Executive,** serás el responsable de investigar y entender porque los comercios dejan de utilizar Bold, a través de visitas, llamadas o encuestas; con el fin de aumentar la retención y disminuir el Churn.

**Deberás**:

- Hacer seguimiento de los comercios que están vendiendo a través de Bold
- Realizar encuestas a los comercios que aporten información de sus necesidades con el datafono de Bold.
- Realizar llamadas a comercios activos, enganchados, churn o que hagan parte del plan de referidos
- Comunicar todo tipo de incidentes relacionados con la seguridad de la información.
- Cumplir con los lineamientos de seguridad de la información establecidos en la política de seguridad de la información.
- Participar en los cursos y programas de concientización y capacitación de seguridad de la información.

**¿Qué tenemos para ti?**

Contrato a término indefinido
- ️ Póliza de salud

Acciones de la compañía de etapa temprana con alto potencial de retorno

Salario competitivo

Apoyo económico para educación

Tecnologías y procesos de clase mundial

️ Días libres adicionales a las vacaciones

Bono para salud visual

❤️‍Bienestar emocional

Profesional o estudiante de últimos semestres de administración de empresas, económica, negocios o afines.

Experiência en servicio de venta, posventa, servicio al cliente en el sector B2B

Manejo de Office, Excel intermedio

Manejo de CRM, o plataformas tecnológicas de back office

**Autorización de Tratamiento de Datos Personales



  • Colombia, Huila Bold A tiempo completo

    **Bold**Nuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago y de banca para MiPymes, independientes y emprendedores en Colombia....


  • Colombia, Huila GRC Executive A tiempo completo

    Join Our Team as a Talent Acquisition Specialist Are you a driven and talented individual looking to make a meaningful impact in the world of talent acquisition? GRC Executive, an award-winning executive search and management recruiter, is seeking a Talent Acquisition Specialist to join our dynamic team. About Us: At GRC Executive, we're passionate about...

  • Customer Success Manager

    hace 1 semana


    Colombia Netskope, Inc. A tiempo completo

    About the RoleNetskope, Inc. is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving adoption and expansion of our Security Cloud platform with our most strategic customers.Key ResponsibilitiesDevelop and execute value realization plans to drive customer...

  • Customer Success

    hace 4 meses


    Colombia Regroup Mass Notification A tiempo completo

    **Regroup Mass Notification** — a global company with headquarters in Dallas, TX— is looking for a **Customer Success Director**. Regroup believes in working with talented yet humble people who care about our core mission: Keeping communities and organizations safe and informed. B2B tech company experience is a must and SaaS experience a plus. If...

  • Sales Account Executive

    hace 1 semana


    Colombia SAP SE A tiempo completo

    Sales Account Executive - SAP Academy for Customer Success - Colombia At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is...

  • Customer Success Manager

    hace 1 semana


    Colombia Netskope, Inc. A tiempo completo

    About the position: Our Customer Success Managers (CSMs) at Netskope are critical in shaping the experience of our most strategic customers as they onboard and adopt the Netskope Security Cloud platform. As a CSM, you will be partnering closely with your assigned customers to understand their business goals, their cybersecurity strategy and risk posture,...


  • Colombia Tbwa ChiatDay Inc A tiempo completo

    Job Title: Scaled Customer Success ManagerAt Apollo, we're on a mission to help revenue teams maximize their full revenue potential on our platform. We're seeking a highly skilled Scaled Customer Success Manager to join our team and drive customer adoption and growth.Key Responsibilities:Develop and execute tailored customer success plans to drive adoption...

  • Account Executive

    hace 4 meses


    Colombia, Huila Salesbox A tiempo completo

    SALESBOX, an on-Demand Sales company is looking to expand its team by adding a new SALES ACCOUNT EXECUTIVE. Must have an excellent written English skillset **IF YOU ARE NOT VERY PROFICIENT writing custom proposals, contracts this job is not for you.** We are looking for an experienced Sales Account Executive to join our Sales department. You will act as a...

  • Customer Success Manager

    hace 1 semana


    Colombia SAP SE A tiempo completo

    Customer Success Manager - SAP Academy for Customer SuccessSAP is committed to empowering its employees to bring out their best. Our company culture is built on collaboration and a shared passion to help the world run better. We focus on building the foundation for tomorrow and creating a workplace that values diversity, flexibility, and purpose-driven...


  • Colombia Graphite Growth, Inc. A tiempo completo

    About the RoleGraphite Growth, Inc. is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving impact and growth for our clients by developing and executing effective content strategies.Key ResponsibilitiesDevelop and implement content strategies that drive revenue growth and...


  • Colombia RVStaffing A tiempo completo

    **RedValley, the fast-growing company in Medellin,** is looking for a customer success rockstar to join our growing team as a crucial component in the development and engagement of clients and potential customers at our company. This person will work directly with the other team members, nurture, create, and maintain relationships with current clients and...


  • Colombia Graphite Growth, Inc. A tiempo completo

    Graphite is a technology-enabled growth agency that helps fast-growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We’re obsessed with impact— it’s foundational to who we are, why we’re successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We...


  • Colombia WOLVOX S.A.S A tiempo completo

    En wolkvox nos apasiona integrar ágilmente la diversidad tecnológica para acercar personas y marcas en cualquier canal de contacto. Creamos soluciones digitales de contact center y CRM en la nube fáciles de usar y rápidas de implementar. Estamos buscando un Customer Success las condiciones: 2 años de experiência en empresas de contact center, software...

  • Customer Success Agent

    hace 4 meses


    Colombia PikPok A tiempo completo

    Medellín, Antioquia, ColombiaPublishing **Description**: **Who we are**: PikPok is New Zealand’s oldest and largest video game developer and publisher. We established our Medellín studio by acquiring Wizard Fun Factory, one of the oldest studios in the city. Our Medellín studio works closely with our New Zealand-based counterpart in striving to...


  • Colombia Sana Commerce A tiempo completo

    Medellín Customer Success Customer Success Manager (SaaS) Medellín Customer Success At Sana Commerce, we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths. It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers,...

  • Customer Success Manager

    hace 1 semana


    Colombia SAP SE A tiempo completo

    Customer Success Manager (CSM) - SAP Academy for Customer Success - Colombia At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and...


  • Colombia UCS A tiempo completo

    UCS is an EdTech startup that believes in creating the best software solutions to streamline educational processes. We develop software tools that aim to improve the students' educational experience. We are looking for a Customer Success Associate who is excited to join a small team working towards a big goal and is passionate about implementing technology...


  • Colombia RVStaffing A tiempo completo

    What You'll Do: - Build and maintain strong relationships with customers to understand their needs and ensure their overall satisfaction. - Serve as the primary point of contact for customer inquiries, concerns, and requests, delivering timely and effective resolutions. - Proactively identify opportunities to upsell and cross-sell products or services to...


  • Colombia, Huila TaskUS A tiempo completo

    **About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...


  • Colombia Collage HR A tiempo completo

    About BotpressBotpress is a fast-growing AI startup based in Quebec City, pioneering the world's most popular open-source conversational platform. Our platform empowers developers to build conversational assistants that are easy to use, accessible anywhere, and revolutionize the way employees work and create business applications.About the RoleWe're seeking...