Empleos actuales relacionados con SOC Team Lead - Barranquilla - Auxis

  • SOC Team Lead

    hace 3 meses

    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The SOC Lead is responsible for managing and supporting the Security Operations Center (SOC) team, ensuring the effective monitoring and protection of the client’s infrastructure environments according to best practices. This role entails leading SOC Analysts, implementing ITIL best practices, and aligning SOC operations with company goals...

  • Team Lead

    hace 4 semanas

    Barranquilla, Colombia unifyCX A tiempo completo

    **UnifyCX**is growing and we are looking for a** Call Center Team Lead** to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest location! **What Will You Do?** The Call Center Team Lead is responsible for overseeing and guiding a team of customer service representatives to ensure exceptional service...

  • Senior Cybersecurity Operations Lead

    hace 4 semanas

    Barranquilla, Atlántico, Colombia Auxis A tiempo completo

    Job DescriptionAuxis is seeking an experienced Senior Cybersecurity Operations Lead to oversee the management and support of our Security Operations Center (SOC) team.About AuxisAuxis is a global company that provides specialized services to clients across various industries. We are committed to delivering high-quality solutions that meet the evolving needs...

  • Team Lead

    hace 2 días

    Barranquilla, Colombia GlowTouch Technologies A tiempo completo

    UnifyCX is growing and we are looking for a Call Center Team Lead to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest location! What Will You Do? The Call Center Team Lead is responsible for overseeing and guiding a team of customer service representatives to ensure exceptional service...

  • Customer Service Team Lead

    hace 7 meses

    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble...

  • Call Center Team Lead

    hace 5 meses

    Barranquilla, Colombia GlowTouch LLC A tiempo completo

    **Glowtouch, a UnifyCX company,** is growing and we are looking for a** Call Center Team Lead** to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest location! **What Will You Do?** The Call Center Team Lead is responsible for overseeing and guiding a team of customer service representatives to ensure...

  • Strategic Team Lead

    hace 4 semanas

    Barranquilla, Atlántico, Colombia Sutherland A tiempo completo

    About SutherlandWe are a leading provider of digital transformation solutions, leveraging AI, automation, cloud engineering, and advanced analytics to drive business success. Our team works with iconic brands worldwide, delivering market-leading technology and business process excellence.With over 200 unique inventions under several patents, we pioneer new...

  • Service Desk Team Lead

    hace 7 meses

    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: **Job Objective**: The Service Desk Lead (SDLEAD) main role is to coach, train, and supervise a team of Service Desk Analysts. The SDLEAD will provide the team with leadership and constant coaching to ensure best practices within the team, team development, and the expectations and goals achievement. The SDLEAD should handle critical customer...

  • Team Lead

    hace 2 semanas

    Barranquilla, Colombia Jumio Corporation A tiempo completo

    **Role Title**: Team Lead - IT **Reporting to**: IT Assistant Manager - Operations **Area**: IT **Location**: Barranquilla, Colombia **Role Purpose**: Manage team members & align tasks as per priority, Empowering team members with skills to improve their technical knowledge, support to fix issues in 24 X 7 Mixed WFH and WFO environments. Monitoring...

  • Service Desk Team Lead

    hace 2 meses

    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Service Desk Team Lead is a pivotal role responsible for providing leadership, coaching, and supervision to our Service Desk Analysts. We seek a highly motivated individual to ensure the team's high-quality service delivery, manage performance, handle critical incidents, and contribute to continuous improvement within the service...

  • Customer Support Team Lead

    hace 7 meses

    Barranquilla, Colombia RPMGlobal Holdings Limited A tiempo completo

    **About the Role** We are seeking a dynamic and experienced Customer Support Team Leader to join our growing team in Barranquilla, Colombia. As the Customer Support Team Leader, you will be responsible for leading a team of Customer Support Consultants, ensuring they deliver outstanding service to our clients. You will play a critical role in maintaining...

  • Customer Support Team Lead

    hace 7 meses

    Barranquilla, Colombia RPMGlobal A tiempo completo

    **About the Role** We are seeking a dynamic and experienced Customer Support Team Leader to join our growing team in Barranquilla, Colombia. As the Customer Support Team Leader, you will be responsible for leading a team of Customer Support Consultants, ensuring they deliver outstanding service to our clients. You will play a critical role in maintaining...

  • E-Commerce Operations Manager

    hace 1 mes

    Barranquilla, Atlántico, Colombia Sellcord A tiempo completo

    **Overview of the Role**We are seeking a seasoned E-Commerce Operations Manager to lead our Account Specialist team. As a key member of our organization, you will be responsible for managing daily operations, ensuring task alignment, and driving team performance to meet client and company goals.About SellCordSellCord is a leading agency specializing in...

  • Team Lead, Service Delivery

    hace 7 meses

    Barranquilla, Colombia TTEC A tiempo completo

    Team Lead, Service Delivery - Bilingual **Service Delivery Team Lead** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Team Lead working onsite in Barranquilla, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC. **What You’ll Do** Do you love leading? Looking...

  • Team Lead II

    hace 1 día

    Barranquilla, Colombia DOXA Talent A tiempo completo

    Our Company: At DOXA Talent, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly. What sets DOXA apart is our commitment to fostering a vibrant...

  • Service Desk Team Lead

    hace 4 meses

    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Service Desk Team Lead will provide professional business and information technology services, both individually and as part of a project team, with a focus on supporting Auxis managed services and infrastructure services clients to ensure high levels of customer satisfaction and productivity. The SDTL should handle critical customers...

  • Customer Service Team Lead

    hace 1 día

    Barranquilla, Atlántico, Colombia GlowTouch Technologies A tiempo completo

    Job Summary:We are seeking a seasoned Customer Service Team Lead to oversee and guide a team of customer service representatives in delivering exceptional service delivery and operational efficiency.About UnifyCX:UnifyCX is a Global company providing personalized contact centers, business processing, and technology outsourcing solutions. Our motto is...

  • Sales Operations Team Lead

    hace 4 semanas

    Barranquilla, Atlántico, Colombia Sellcord A tiempo completo

    **Company Overview**SellCord is a leading agency specializing in launching and scaling brands on Walmart. As a trusted partner, we help businesses thrive and succeed in the competitive e-commerce space.**Job Summary**We are seeking a seasoned Sales Operations Team Lead to oversee and support our Account Specialist team. The ideal candidate will have...

  • SOC Analyst

    hace 1 mes

    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The SOC Analyst is responsible for administrating and supporting client’s operating system environments according to best practices, while ensuring high levels of system availability and performance, oriented to support Security Threat incidents. **Responsibilities**: - Provide L1/L2 troubleshooting for operating system issues, hardware...

  • Manufacturing Team Lead

    hace 2 días

    Barranquilla, Colombia Anheuser-Busch A tiempo completo

    **Dreaming big is in our DNA. Brewing the world’s most loved beers and creating meaningful experiences is what inspires us. We are owners, empowered to lead real change, deliver on tough challenges, and take accountability for the results. We are looking for talent that shares these values, that is ambitious, bold & resilient. We want talent that is...

SOC Team Lead

hace 3 meses

Barranquilla, Colombia Auxis A tiempo completo

Job Summary:
The SOC Lead is responsible for managing and supporting the Security Operations Center (SOC) team, ensuring the effective monitoring and protection of the client’s infrastructure environments according to best practices. This role entails leading SOC Analysts, implementing ITIL best practices, and aligning SOC operations with company goals to ensure customer satisfaction and maintain high levels of system availability and security performance.

**Responsibilities**:

- Minimum of 3+ years working experience in a security operations center (SOC), network operations center, or a related field.
- Minimum of 2+ years working experience in supervising or managing a team of 5 or more individuals _(Nice to Have)._
- Experience with the basic administration of Windows servers (v. 2012-2019), including a fundamental understanding of security infrastructure.
- Experience in incident response, threat detection, and security monitoring.

**Education**:

- A bachelor's degree in computer science, Industrial Engineering, Information Technology, or related fields. Alternatively, a minimum of five years of equivalent working experience.
- Have at least one of the following certifications: GIAC Certified Incident Handler, Microsoft (AZ-500, SC-200 or SC-300), AWS (Security Specialty), EC-Council (Ethical Hacker, Network Defense) or similar certification.
- Additional certifications are advantageous.

**Technical Competencies**:

- Knowledge of or training in best practices or IT frameworks, such as ITIL. ITIL Certified _(Nice to Have)._
- Patching Management: Good understanding of patching management best practices.
- Incident Response: Understanding of incident response processes and security incident management.
- Security Frameworks: Familiarity with security frameworks and standards (e.g., NIST CSF, ISO 27001, MITRE ATT&CK).
- Active Directory Services: Knowledge of Active Directory and its security implications.
- Cloud Computing: Familiarity with cloud computing concepts and basic security operations in cloud environments (e.g., AWS, Azure).
- Virtualization Technologies: Understanding of virtualization technologies (e.g., VMware).
- Virtualization and Server Administration: Basic knowledge of Windows Server (2012-2019) and Linux administration.
- Disaster Recovery: Basic knowledge of disaster recovery techniques and business continuity planning.
- Excellent written, verbal, and interpersonal skills.

**Personal Competencies**:

- Effectively lead and motivate a team in charge of responding to a 24/7 operation with high peaks of workload.
- Actively seeks ways to help clients and ensures a positive customer experience.
- Listens and communicates clearly to support organizational objectives.
- Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Demonstrates honesty and adheres to strong moral principles in all professional interactions.
- Actively collaborates with team members to achieve a common goal or complete tasks effectively and efficiently.
- Demonstrates the ability to adapt to changed circumstances or environments, learning from experience to improve competitiveness.
- Possess the capacity to understand and analyze situations when multiple issues or tasks arise simultaneously, working in the correct order based on impact and urgency.
- Exhibits ability to provide clear, concise, & constructive feedback for growth & development to direct & indirect reports on a regular basis.
- Demonstrates ability to work independently and in a group to produce successful results.

**Language Skills**:

- Proficiency in English and Spanish (Oral and writing at 85% or higher), with a minimum of B2 level proficiency in both languages being a requirement.

Skills and Experience:

- Oversee continuous tracking of security events and alerts using SIEM tools.
- Analyze and correlate security data to identify potential threats and vulnerabilities.
- Ensure timely and accurate detection of security incidents to maintain high system availability and security posture.
- Lead the SOC team in responding to security incidents, ensuring effective containment, eradication, and recovery.
- Act as Incident Manager for major incident outages, coordinating cross-functional responses.
- Work closely with and in support of the IT Operations Center, Service Desk, Engineering team and vendors to expedite issue resolution.
- Develop and implement incident response plans, playbooks, and standard operating procedures (SOPs).
- Coordinate with external partners, law enforcement, and other stakeholders during major security incidents.
- Perform analysis and reporting of different metrics related to team performance and incident handling.
- Prepare comprehensive reports, metrics, and presentations for senior management and stakeholders.
- Identify opportunities for automation and process improvement to enhance the SOC’s operational efficiency.
- Support th