Specialist Industrial Projects

hace 2 semanas


Colombia DHL A tiempo completo

**Title: Specialist IP**

**Location: GSC BOG**

In this role, person will be responsible for overseeing the end-to-end invoice management process for our Industrial Projects area. The primary focus will be on ensuring accurate and timely processing of invoices, maintaining stakeholders’ relationships, and resolving any billing discrepancies.

**Key Responsibilities**:

- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands.
- Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer.
- Meet all commitments to the customers in terms of follow-up/ongoing communication.
- Meet all commitments to the customers in terms of follow-up/ongoing communication.
- Exception coordination/resolution with DGF operations & simultaneously send proactive updates to the customer.
- Record any customer complaints; solves customer complaints or assigns tasks to other functions.
- Well versed with Freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end customer.

**Skills / Requirements**:

- Students/ Professionals in industrial engineering, international business, or related fields
- Minimum of 3 year in Freight Forwarding.
- Proven experience in billing, invoice management or accounts payable role.
- Excellent verbal and written communication skills & business skills in English and Spanish
- Customer service and communication skills.
- Teamwork and autonomy.

**Relevant information**:

- Salary: $3,000,000
- Type of Contract: Indefinite - Directly with DHL Colombia.
- Performance bonus from 7% to 13% of salary ($210.000 min
- $390.000 max)
- Food Allowance: $95.564
- Medical health and life insurance.


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