Specialist -sls

**Title**: Specialist SLS (OFR)

**Location**: GSC BOG

Support with monthly status and performance reports for OFR based on the status of the quotes and related to the operation.

**Key Responsibilities***:

- Receive quote request
- Review that all information provided by the customer is clear and complete or ask for it when need it
- Follow up on the quote status until getting a customer decision taking into account the TAT of the scope
- Generate performance reports weekly/monthly based on the KPIs, hit rate and information that the BP needs to receive
- Find improvements and efficiencies and discuss open topics and issues.
- Training the team members when need it to support as back up - also learn about other scopes within OFR and the rest of the Sales Service Line

**S**
**kills / Requirements**:

- Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
- Previous experience in project management, active leadership and teamwork.
- Good level of MS Excel and other MS Office tools.
- High level of English (dialogue, writing, listening).
- Customer service and communication skills.
- Teamwork and autonomy

**Relevant information***:

- Salary: $2.060.000
- Type of Contract: Indefinite - Directly with DHL Colombia.
- Performance bonus from 7% to 13% of salary ($144.200 min
- $267.800 max).
- Food Allowance: $95.564.