Customer Onboarding Manager

hace 2 semanas


Bogota, Colombia Healthatom A tiempo completo

En Healthatom estamos revolucionando la industria de la salud, usando la tecnología como una herramienta poderosa. Por eso, creamos soluciones que facilitan la gestión del día a día de cientos de clínicas, consultas y centros médicos.

Como Healthatomers, compartimos un propósito en común:
**mejorar la calidad y el acceso a la salud de las personas**. Operamos en más de 20 países y atendemos a más de 8 mil clientes, pero no nos detenemos ahí, nuestro crecimiento es imparable

**Descripción del Cargo**

**Funciones**
- Rediseñar el flujo de Onboarding entendiendo las necesidades locales, para mejorar la efectividad de la adopción de la plataforma.
- Supervisar y coordinar la implementación de proyectos de Onboarding, garantizando la entrega oportuna y eficiente.
- Comunicarse proactivamente con los clientes para proporcionar actualizaciones, recopilar retroalimentación y abordar cualquier inquietud.
- Tener presente y hacer los esfuerzos necesarios para cumplir con la estrategia global de Customer Success.
- Mantener un contacto constante con otros líderes de Customer Success, para asegurar la mejora continua de los procesos de Onboarding.
- Analizar métricas clave de rendimiento para evaluar la eficacia de los programas de onboarding.
- Identificar oportunidades de mejora continua y proponer soluciones.

**Requisitos**
- Profesional con experiência trabajando en área de clientes, como postventa, Customer Success u Onboarding.
- Más de 3 años de experiência en el área de clientes.
- Manejo de CRM de clientes.
- Experiência en gestión y seguimiento de clientes.
- Más de 2 años de experiência en liderazgo de equipos.
- Experiência trabajando en empresa SaaS.

**Requisitos Deseables**:

- Experiência trabajando en empresas relacionadas a la industria de la salud.

**¿Qué tenemos para ti?**
- Días extra de vacaciones, para que recargues energías y aproveches al máximo tus momentos de descanso.
- Porque sabemos que hay que celebrar la vida en grande, disfruta de tu cumpleaños con un merecido día libre.
- Tendrás la posibilidad de trabajar de forma remota.
- Acceso exclusivo a nuestro portal de capacitación en Udemy, donde encontrarás cursos para desarrollar tus habilidades, y crecer profesionalmente.
- A través de nuestro portal Betterfly, tendrás acceso a recursos y actividades que promueven tu salud física y mental.
- Para nuestros/as Healthatomers en Chile, ofrecemos un** **seguro complementario de salud.



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