Merchants Growth Project Specialist
hace 6 meses
**About the Role**
As the Merchant Growth Project Specialist, you will have a meaningful role in making our Merchant Partners experience a magnificent one, since they sign up until they are ready to succeed as UberEats partners
This position is responsible for supporting the management of the operations and all process development related to it.
You will take a data, sales and a process-driven approach to support the decisions regarding how to manage a third party operation (BPO), along with the Vendor Management team, to ensure not only high efficiency but also great customer experience from our new partners.
By being the first point of contact with BPOs, you will help define and document sales processes and policies, identify and action continuous opportunities and provide insights for strategic decision making.
You will be a solid expert on Sales, using a deep knowledge of the previous experience, to develop best-in-class sales strategy, ensure targets are delivered, provide guidance, and be present on the BPO weekly to ensure all processes are being followed and finding opportunities for improvement.
**What You'll Do**
- Support in the coordination of operations (BPO) across LATAM having a clear communication and alignment to increase efficiency and results.
- Deep dive on process and sales skills/training to ensure the sales team has all the expertise required to work at maximum efficiency
- Implement best-in-class strategy for sales success
- Work with Project Managers and business partners to understand the "Why?" in addition to the "What?" behind Uber's biggest acquisition challenges
- Process mapping and standardization for a better and unified sales experience across our LATAM team
- Identify operational opportunities, provide and execute solutions with key partners in a cross-functional effort.
- Coordinate efforts to implement upcoming changes and new products.
- Build and maintain communication with partners across LATAM on metrics of the operation, action plans and business strategies.
- Coordinate with other members of the Global Community Operations Team to measure the impact and efficiency of new products and business processes.
- Develop analytical frameworks to support the company with new markets and products
- Build, maintain, and communicate detailed reporting models to track and communicate performance metrics as they relate to your line of business
- Engage with different POCs from different areas within the CommOps Organization, Analytics and Insights, Vendor Management, Workforce Management, Content, Learning and Development, among others, and within the Sales and Operations organization.
- Among other daily activities, some will be to analyze and standardize processes, product understanding, and provide a clear message with partners both at an internal and external level.
**What You'll Need**
- +3 years of work experience in a fast-paced enviorment
- Strong excel/data analyisis and presentation skills
- Advanced written and verbal communication skills in English
- Excellent organizational skills - You effectively prioritize work to target the highest-impact issues first
- Problem solving mindset - the ability to self-serve, investigate and get the data we require will make you much more effective in this role. Self-starter attitude is a must
**Preferred Qualifications**
- Experience in working with BPO and/or inside sales
- Salesforce and SQL proficiency
- Portuguese proficiency
- High-growth, technology, strategy consulting, project management certification
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