Email Security Support Engineer
hace 3 semanas
**Why Join Us?**:
As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
Check Point Software Technologies has been recognized by Forbes as one of the World’s Best Places to Work four years in a row (2020-2023), ranking among the top 50 companies across the globe in the IT category. Check Point has also been named to Forbes’ list of World’s Top Female-Friendly Companies. If you want to make the world a safer place and join an award-winning company culture - you belong with us.
**Key Responsibilities**:
Please note that we are open to 100% remote.
Do you have a passion for customer service and solving complex technological challenges with a proactive approach to a constant improvement? Then our join our growing Engineering Support team to enable us to continue delivering our excellent Customer Experience.
As a **Technical Support Engineer**, you will be a core team-member responsible for:
- Track and triage customer support tickets
- Interact with customers for analysis and resolution
- Troubleshoot problems and identify solutions
- Collaborate with our software engineers to help resolve problems
- Maintain customer satisfaction while advocating quality in every aspect
- Help drive the future of the product by collaborating with our engineering and product teams
- Play a crucial role in incident management response
**Qualifications**:
- Experience in Python, Bash and Powershell
- Experience with querying using SQL
- Experience in supporting SaaS-based products
- Experience in working with a ticket/case management system (eg: Jira, Zendesk)
- Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end
- Proficient at managing your own time and priorities and has a “let’s get it done” attitude
- Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environment
- Adept at working remotely
- Must speak fluent English
It would be great if you also have:
- Experience of working with Microsoft Exchange, Active Directory, ADFS or Office365
- Knowledge of HTTP/S. SMTP, DNS, LDAP or similar protocols
- Bachelor’s Degree in Computer Science or a related field a plus
- Team player spirit
- Believe in learning new things every day.
EOE M/F/Veterans/Disabled
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