Service Desing and Transition Manager
hace 3 semanas
The **Service Desing and Transition Manager - **Latin America is responsible for leading the definition of services through Service Catalog Management, the definition of service agreements through Service Level Management, the creation of service knowledge through Service Knowledge Management, and the preparation and adoption of products and services through Service Transition Planning & Support capabilities
Direct responsibilities include management of the IT Service Catalog and Knowledge products, ensuring that services are seamlessly provisioned to customers, and having an extremely strong focus on holistic Service Continuous Improvement.
Review business proposals such as RFP’s, RFQ’s in cooperation with operating companies and account management to assure that financial considerations fit customer/competition and internal Ricoh guidelines.
As a service & transition designer, you will contribute to delivering services that have a positive impact on people (UX) and add value to the client's business (CX). You will have the tools to interact, get opinions, information and data, so that you can offer the best solution for a given problem. In addition, you will meet with stakeholders (internal and external) to create a single worktable, turning the design and execution of the project into a pleasant activity with mínimal friction.
In addition, as a Service Transition Manager you will act as a workflow leader during the Transition & Transformation stages, ensuring that the relevant transition criteria for the specified services are agreed, managed and delivered prior to live implementation, as well as identifying and managing any identified risks.
You will work with Ricoh Latin America's Shared Services teams and their customers, you will cover the support of the internal business (Regional Support Center), the Offshoring services we offer to different regions as well as the Nearshoring services we develop for our clients, all this in harmony with the field delivery ecosystem. Participate in business proposals, quotes, information gathering and validation.
**Main job responsabilities**:
**The Manager is part of a team responsible for driving the Service Design direction as follows**:
- Implement a strategy to drive adoption of service management and operational best practices relevant to on -prem and cloud computing services.
- Promote and champion the transformation of the IT organization encompassing ITSM, ITOM, ITAM, and ITBM capabilities.
- Establish a customer self-service and automation mindset throughout IT.
- Design the User Journey Map to identify pain points and problems that need to be addressed in a given service
**Core Responsibilities**
Service Level Management
- Plans, implements, controls, reviews, and audits service provisioning, to meet customer business requirements.
- Oversees and ensures that the platform Service Level Agreements (SLA’ s) and supporting Operating Level Agreements (OLA’ s) are negotiated, published, and met.
Service Knowledge Management
- Enables and governs the Incident management platform Knowledge product facilitating consistent and fast resolutions of customer issues and needs, boosting self-service capabilities, and promoting knowledge sharing.
- Identifies knowledge gaps and champions new Knowledge content across the IT organization.
- As Knowledge product content steward, track Knowledge usage and quality trends.
Service Catalog Management
- Designs, builds, publishes, and governs the Incident management platform Service Catalog providing information about available services while providing for an optimized, efficient customer experience. Identifies and evaluates Incident management platform Service Catalog and Knowledge new features and emerging capabilities, advocating for those that will most benefit the organization financially and operationally.
- Completes regular reviews of the Application specific Service Catalog with stakeholders to ensure relevance to business needs and requirements.
Service Transition Planning & Support
- Forges close partnerships with IT teams and business units to ensure a collaborative and coordinated strategy to understand the collective vision to bring value to the company.
- Assists in training of Service Catalog and Knowledge capabilities and features. Develops self-auditing and compliance capabilities around ITSM procedures.
- Develop and agree on transition acceptance criteria for services, and govern the delivery of these and/or manage associated risks.
Service Continuous Improvement
- Integrates a Continual Improvement Register (CIR) for tracking and vetting improvement opportunities, integrating into Incident management platform Idea and Demand Management.
- Continuously and proactively streamlines and improves the Incident management platform customer experience.
- Participates in IT Service Management program / project review meetings to assess problem areas and suggests corrective actions.
**Qualifica
-
Transition Manager
hace 7 días
Bogota, Colombia Adidas A tiempo completoadidas Global Business Services (GBS) is the engine to drive the transformation to ONE adidas. It is the company's operational backbone, through delivering standard global services, focusing on enhancing customer user experience, and providing consistent skills and quality. It delivers high quality services in the areas of Order to Cash (O2C), Source To Pay...
-
Service Transition Manager
hace 5 días
Bogota, Colombia Golder Associates A tiempo completo**Service Transition Manager (Flexible Location)** - (24000555) **About WSP** **Position Summary** The **Service Transition Manager** in Operational Readiness operates between Service Design and Service Operations to ensure effective, efficient, and safe transition of new or modified services and processes into the operational...
-
Service Manager
hace 5 días
Bogota, Colombia ABB A tiempo completo**Service Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...
-
Service Manager
hace 5 días
Bogota, Colombia Juniper Networks A tiempo completo**Service Manager / Service Delivery Manager - Latam** Primary location: Bogotá, Colombia Other possible locations (to be considered): Buenos Aires, Argentina; São Paulo, Brazil As a Service Manager / Service Delivery Manager you will be the single point of contact for all service-related matters, managing overall health of assigned customer accounts in...
-
Service Manager
hace 7 días
Bogota, Colombia Neoris A tiempo completo**SERVICE MANAGER**: **Date**:Jun 26, 2023 **Location**: BOGOTA, CO **Company**:NEORIS **NEORIS**: Es un Acelerador Digital que ayuda a las compañías a entrar en el futuro. Combinamos un profundo conocimiento de industria con el más alto expertise tecnológico en el mercado para crear soluciones personalizadas que te permitan superar tus desafíos de...
-
Senior Client Service Manager
hace 4 días
Bogota, Colombia My Visa Source A tiempo completoMy Visa Source is a premier provider of immigration services in the digital era. MVS is seeking a Senior Client Service Manager to join our expanding team. We pride ourselves on having a client-centered focus, backed by leading technology. Across the globe, our offices help thousands of individuals and business people navigate through Canadian and United...
-
Food and Beverage Manager
hace 4 días
Bogota, Colombia Hilton A tiempo completoFood and Beverage Manager A Food and Beverage Manager is responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. **What will I be doing?** As a Food and Beverage Manager, you are responsible for managing operations of all Food and...
-
Food and Beverage Manager
hace 3 semanas
Bogota, Colombia Hilton A tiempo completoA Food and Beverage Manager is responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. **What will I be doing?** As a Food and Beverage Manager, you are responsible for managing operations of all Food and Beverage outlets to deliver...
-
Service Center
hace 7 días
Bogota, Colombia Alfa Laval A tiempo completoService Center lead in service and administrative function, based in Funza, Cundinamarca. - Fully responsible for the Field Service cost centre forecast and result including investments and monitor progress against financial targets - Secure a strong QHSE culture within the Field Service organization. - Manage and develop capabilities needed to support the...
-
Food and Beverage Manager
hace 4 semanas
Bogota, Colombia Hilton Bogota A tiempo completoDescriptionA Food and Beverage Manager is responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. What will I be doing?As a Food and Beverage Manager, you are responsible for managing operations of all Food and Beverage outlets to...
-
Customer Service Sr Manager
hace 1 semana
Bogota, Colombia Citi A tiempo completoThe Customer Service Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to drive client resolution and support activities in coordination with the Customer Service team. The overall objective of this role is to drive the seamless delivery of customer service support to...
-
Digital Account Manager
hace 7 días
Bogota, Colombia Staffaro A tiempo completoWe are seeking an experienced and knowledgeable Account Manager to service key clients and help develop new client relationships. Account Managers perform a critical role on our account service team. The Account Manager serves as the primary business contact for the client and is ultimately responsible for client success and satisfaction. An Account Manager...
-
Service Provider's Account Manager
hace 2 semanas
Bogota, Colombia TD SYNNEX A tiempo completo**Descripción del rol** **En TD SYNNEX estamos buscando un Service Provider's Account Manager para Desarrollar el negocio en el sector de Telcos, generando propuestas de valor entorno al portafolio, con el fin de garantizar el relacionamiento, crecimiento en el mercado y posicionamiento del producto y marca.** **Responsabilidades** - **Posicionamiento del...
-
Gerente de Servicios Ti
hace 2 días
Bogota, Colombia Indra Colombia LTDA A tiempo completoDescripción de la oferta **Rol**: - Gerente de Servicios TI / Service Manager **Requisitos**: - Ingeniero de Sistemas, Industrial, Electrónico y/o carreras afines. - Experiência de cinco (5) años desempeñando cargos en empresas o proyectos con funciones de **Director, Gerente Service Delivery Manager o Coordinador Técnico, Coordinador Administrador...
-
Field Service Engineer
hace 7 días
Bogota, Colombia Alfa Laval A tiempo completoIf you have had previous field service experience, or this is your career interest and are looking for a new challenge, join our team of Field Service Engineers! o Responsible for executing maintenance and minor repairs on standard products at the customer site as well as through our Digital Service Center (located in Funza, Colombia). - Investigate and...
-
Bogota, Colombia bet365 A tiempo completo**Overview**: **Operations**: **Full Time**: **Closes 17/07/23**: **Bogotá**: **Full Time**: **Closes 17/07/23**: **Who we are looking for**: - A Customer Service Supervisor to join our dynamic team to support the continued growth of the Company’s operation at our offices based in Bogotá. - This is an excellent opportunity to progress your career in a...
-
Consultancy: Revision of Labour and Occupational
hace 13 horas
Bogota, Colombia HelpAge International A tiempo completoThe consultant at HelpAge International will assess compliance with statutory requirements for non-working days, overtime, remote work conditions, travel expenses, and staff transition to a local entity. The ideal firm/person should have 8+ years of experience, legal specialization, financial expertise, and knowledge of occupational health. More...
-
Construction Manager
hace 2 días
Bogota, Colombia Next Generation Builders A tiempo completo**Job Description - Next Generation Builders** **Job title**: Construction Remote Estimator / Manager **Location**: Bogotá - Remote **Terms**: Full time - Offer Letter “at-will”. (Independent) Schedule from 10 am - 3 pm Colombia **Salary/rate**: 1.300 USD + 100 USD For health expenses **Requirements**: - English B2 - C1. Fluent English -...
-
Performance Manager Bi
hace 4 días
Bogota, Colombia JLL A tiempo completoJLL supports the Whole You, personally and professionally. What this job involves Reporting to the Performance Manager, the Assistant Performance Manager has responsibility to drive and support, in assigned region and countries, performance management and alignment to Business Intelligence (BI) and Analytics function, as well as the account technology...
-
Service Support Specialist
hace 7 días
Bogota, Colombia Diebold Nixdorf A tiempo completoProvides technical support to DN Services, Service Partners and Customers, based on expert knowledge of DN-serviced products and solutions. Starting point for structured problem management in the DN Incident & Problem Management process. Identifies, analyzes, addresses and resolves technical problems. Supports technical escalations as a well as improvement...