Director, Service Delivery

Director, Service Delivery Bringing smiles is what we do at TTEC... for you and the customer. As a Director - Service Delivery working onsite in Barranquilla, Colombia, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. **What You'll be...

Sutherland Global Services is seeking a dynamic and strategic-thinking person to join us as a **Service Delivery** **Director overseeing our Banking Vertical** **in Barranquilla**. We are a group of forward-thinking and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us...

Are you tired of not having your recommendations and suggestions implemented? Do you feel that you are not part of the team that is driving business forward? Have your personal and professional growth curve started to flatten out? If the answer is yes to any of these questions, maybe is time to look for a better career, not just another job. If you have at...

Sutherland is seeking an attentive and analytical, accountable, dynamic & people’s person to join us as an Associate Manager - Service delivery to be responsible for overseeing the customer deliverables, process maintenance & improvement, and people management as a part of service delivery. We are a group of dynamic and driven individuals. If you are...

Team Lead, Service Delivery - Bilingual **Service Delivery Team Lead** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Team Lead working onsite in Barranquilla, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC. **What You’ll Do** Do you love leading? Looking...

About the Role As our new Costumer Service Manager (CSM) you will play a crucial role in maintaining positive relationships with our customers and promo our excellent service. You will be responsible for overseeing the customer service operations within the organization. Your primary role will involve ensuring that our customers receive high-quality...

**Job Profile: Contact Center Supervisor - IT Service Desk**: **Job Summary**: The Contact Center Supervisor - IT Service Desk is responsible for overseeing the daily operations of the IT service desk team. This role involves managing a team of IT support professionals to ensure timely and effective resolution of end-user issues, maintaining high levels of...

**Job Summary**: The Contact Center Supervisor - IT Service Desk is responsible for overseeing the daily operations of the IT service desk team. This role involves managing a team of IT support professionals to ensure timely and effective resolution of end-user issues, maintaining high levels of customer satisfaction, and optimizing service desk performance....

Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...

Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...

Job Summary: The Service Desk Team Lead will provide professional business and information technology services, both individually and as part of a project team, with a focus on supporting Auxis managed services and infrastructure services clients to ensure high levels of customer satisfaction and productivity. The SDTL should handle critical customers...

Client Development Assistant Horario: Lunes a viernes, 9am a 6pm EST (7am a 5pm Col) Remuneracion: COP 3.000.000 (1.950.000 base prestacional+ 1.050.000 auxilio extralegal) + 162.000 auxilio de transporte Responsabilidades principales incluyen: Colaborar con el Director de Desarrollo de Clientes para realizar investigaciones primarias y construir datos...

Job Summary: The Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in...

Job Summary: **Responsibilities**: - Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting...

Job Summary:We are seeking a seasoned Customer Service Team Lead to oversee and guide a team of customer service representatives in delivering exceptional service delivery and operational efficiency.About UnifyCX:UnifyCX is a Global company providing personalized contact centers, business processing, and technology outsourcing solutions. Our motto is...

Job Summary: The Service Desk Team Lead is a pivotal role responsible for providing leadership, coaching, and supervision to our Service Desk Analysts. We seek a highly motivated individual to ensure the team's high-quality service delivery, manage performance, handle critical incidents, and contribute to continuous improvement within the service...

Customer Service Representative - Key Role Overview At PERFILES Y SOLUCIONES LOGISTICAS S A S, we're on the lookout for exceptional professionals who share our passion for delivering world-class customer experiences. Our ideal candidate will be a dynamic and results-driven individual with a knack for building strong relationships and driving sales growth. ...

Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge. **Responsibilities**: - **Responsibilities of the...

Job Summary: **Responsibilities**: - Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting...

Job Summary: **Responsibilities**: - Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting...