Customer Services Specialist

hace 4 semanas


Bogota, Colombia Bayer A tiempo completo

**Customer Services specialist**

When you show proactivity and ambition, we’ll harness it through a variety of opportunities and challenges in the diverse areas of our business - all with a strong and meaningful purpose. Where do you want to go? What do you want to do? How do you want to make a difference? The choice is yours, and we’ll help you get there**. Be better together. Be Bayer.**

**YOUR TASKS AND RESPONSIBILITIES**
- Support the commercial agreement monitoring for both commercial and institutional channels.
- Validate that the commercial agreements loaded into the System are aligned with the needs of the business and the planning of the year.
- Performed a comprehensive analysis of the focus brands and market dynamics based on the available data and information in alliance with the DATA team.
- Ensure a timeline communication to O2C team the business needs through the accrual estimations for both Sell-in and Sell-out agreements.
- Monitor that the system's Sell-in and Sell-out provisions are aligned with the defined targets.
- Ensure a comprehensive and adequate follow-up of the commercial agreement execution and resource utilization.
- Execute an adequate analysis, liquidation, and credit note estimations.
- Timely communication to O2C of the credit notes issuance leverage on the business needs
- Monthly follow-up of accrual for both Sell-in and Sell-out agreements ensuring its consistency and full alignment with BMA, budget, and business needs.
- Ensure articulated work with the finance, O2C (Accenture), and accounting areas, generating complete traceability of the business plan process.

**WHO YOU ARE**
- University degree (e.g., Business Administrator, Economist, or administrative professions).
- Intermediate English speaker (Desired).
- Two years’ experience in administrative or commercial operations (Pharma Companies desired).
- Proficiency in Excel and Office Packages.
- Demonstrated ability to successfully work across functional teams.
- Proven ability to execute, monitor and control commercial operations processes through an efficient use of resources.
- Demonstrated ability to approach and engage with external customers aligning their needs with Bayer´s objectives and processes.
- Desirable knowledge about Bayer´s commercial operations, and O2C systems.

**Application Period**:

- 22/11/2023 - 30/11/2023**Reference Code**:

- 807312**Division**:

- Pharmaceuticals**Location**:

- Colombia : Cundinamarca : Bogota**Functional Area**:

- Commercial & Sales**Work Time**:

- Full Time**Employment Type**:

- Regular**Contact Us**

**Address**

**E-Mail**
- Bogota, Colombia.



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