Client Experience Manager Dayshift Colombia

hace 2 semanas

Bogota, Colombia Emapta A tiempo completo

**Job Information**:
Industry
- Employment - Recruiting - StaffingWork Experience
- 1-3 yearsLocation
- ColombiaFunctional Expertise (Verticals)
- Sales & MarketingCity
- BogotaState/Province
- Bogota, D.C.Country
- ColombiaZip/Postal Code
- 110111We're looking for a **Client Experience Manager** who creates positive customer experience and nurture long-term relationships with customers.

**Here's an overview**
- Employment Type: Full-time
- Schedule: Day shift
- Work Arrangement: Onsite, Colombia

**What will I do in this job?**
- Resolve any issues that arise to ensure customers are satisfied with our services
- Build relationships with key client staff and customers
- Create action plans to support customers’ business needs
- Schedule regular meetings and business reviews with customers to ensure they are satisfied with the services of EMAPTA and have a positive overall experience
- Act as point of contact for requests or complaints and escalate issues as appropriate
- Ensure both the company and clients adhere to contract terms and labor laws
- Coordinate the involvement of other departments, Growth, Marketing, Recruitment, Finance, Human Resources, IT, Customer Enablement, Customer Engagement, and Executive Management, to meet account performance objectives, and customers’ expectations and address client staff concerns
- Lead and supervise the site Internal Service Delivery Team (ISDT) to ensure a positive experience in the daily interactions with the customer and their staff
- Adhere to acceptable First Response Time and Average Handling/Resolution Time as defined by the management
- Responsible for the maintenance of seat allocation/utilization report
- Spearhead invoice review initiatives with ISDT by reviewing invoice-impacting data set weekly to achieve 100% invoice accuracy

Our employees are one of the keys to our success, therefore we make sure that our company culture remains diverse and always ready to celebrate unique skill sets.

Empower your career aspirations

Send your CV or resume today.

**Requirements**:

- At least 1 to 2 years’ experience in Account/Client Management, preferably from a BPO company
- Ability to work cross functionally in a productive and collaborative manner to achieve defined objectives
- Excellent written and verbal communication skills
- Strong problem-solving skills and attention to detail
- Strong computer skills, with an above average knowledge of Microsoft Office products
- Demonstrated ability to engage with customer management and key decision makers in a positive and collaborative manner
- Perform other Growth Duties:

- Proactively monitor recruitment efforts, contributing to client opportunities that may or may not be serviced within the CXM’s geography
- Review customer activity, anticipate consumer needs, and improve customer satisfaction
- Work with the Country Manager and Emapta’s Growth Team in sales

Our employees are one of the keys to our success, therefore we make sure that our company culture remains diverse and always ready to celebrate unique skill sets.

Empower your career aspirations

Send your CV or resume today.

**Benefits**:

- Medical Insurance
- Performance bonuses
- Two extra salaries per year
- Pension fund
- Career growth opportunities
- Diverse and supportive work environment
- Fun employee engagement activities

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