Retention Specialist

hace 4 meses

Desde casa, Colombia Discount Lots A tiempo completo

**About us**

Discount Lots aims to make land ownership easy and affordable for everyone by offering listings not listed on the market, exclusive access to land listings, and an innovative rent-to-own program. With one simple idea, Discount Lots has put their experience as real estate brokers and supply chain specialists to work to find overlooked deals on land to find savings and pass it on to clients.

**Role Description**

The Retention Executive reports to the Sales Director. It serves strategically as the organizations’ sales retention and operationally in a sales role. The position is responsible for retention, and compliance with all applicable policies and procedures. The position supports the organization's mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, commitment to our community, and accountability and ownership.

**You Will be Responsible for**
- Streamline processes to maximize efficiency and effectiveness within the
- function.
- Reach out to all customers in a speedy and timely manner
- Intro Calls to customers
- Manage customer information in Salesforce
- Help customers switch
- Collect payments from customers that are late
- Retain customers

**Qualifications**
- Sales Skills
- Fast learner
- Active listening skills
- Good time management
- Availability to work 6 days per week
- Excellent communication, interpersonal, and customer service skills
- Excellent English - written and verbal communication skills
- Critical thinking and problem solving skills
- Patience and resilience
- Willingness to go above and beyond
- Data orientation
- Ethical conduct

Tipo de puesto: Tiempo completo

Salario: $800 - $810 al mes

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