Solution Architect, Public Sector

hace 19 horas

Desde casa, Colombia Salesforce A tiempo completo

**Job Category **:Customer Success Group

**Job Details**:
The Solution Architect leads one or more workstreams in complex enterprise customer engagements, partnering with key stakeholders to drive and achieve the vision while executing on key deliverables. They serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer ROI.

Solution Architects are strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer as well as obtain customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to execute the business strategies. They are proficient at analyzing issues and obstacles to determine root cause, and can identify appropriate corrective action. They communicate with technical and business stakeholders from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.

Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that best practices are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects contribute to thought leadership and best practices by engaging with the cloud-specific practices teams. They will contribute both internally in their Community and externally in the marketplace.

**YOUR IMPACT: Responsibilities**
Salesforce Professional Services is looking for a Solution Architect. As a Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. Here are some salient responsibilities the role entails
- Serve as a trusted advisor to the client
- Identify and lead internal strategic initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise
- Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
- Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization
- Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
- Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
- Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

**MINIMUM QUALIFICATIONS**
- 5+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success
- Extensive experience with configuration and customization on the Salesforce platform
- Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
- Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
- Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
- Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
- Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
- A great listener with the ability to communicate with people in diverse roles
- Resourceful and innovative thinker who can work through and solve problems
- Possible travel of about 25%, but exact travel requirements will vary based on customer.

**PREFERRED QUALIFICA

  • Solution Architect, B2C Commerce Cloud

    hace 3 días

    Desde casa, Colombia Salesforce A tiempo completo

    **Job Category **:Customer Success Group **Job Details**: We are hiring a **B2C Commerce Cloud **Salesforce Solution Architect **for the following industry verticals: - AMER Commercial and Enterprise (Manufacturing, Auto, Energy, Travel, Transportation, Hospitality and Business Services) - CMT (Communications, Media and Technology) - FINS (Financial...

  • Solution Architect-all Industries

    hace 19 horas

    Desde casa, Colombia Salesforce A tiempo completo

    **Job Category**:Customer Success Group **Job Details**:We are hiring Salesforce Solution Architects for the following industry verticals: - AMER Commercial and Enterprise (Manufacturing, Auto, Energy, Travel, Transportation, Hospitality and Business Services) - CMT (Communications, Media and Technology) - FINS (Financial Services including Insurance) -...

  • Solution Architect

    hace 7 meses

    Desde casa, Colombia Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Solution Architect-marketing Cloud, All Industries

    hace 19 horas

    Desde casa, Colombia Salesforce A tiempo completo

    **Job Category**:Customer Success Group **Job Details**:We are hiring Salesforce Solution Architects for the following industry verticals: - AMER Commercial and Enterprise (Manufacturing, Auto, Energy, Travel, Transportation, Hospitality and Business Services) - CMT (Communications, Media and Technology) - FINS (Financial Services including Insurance) -...

  • Solution Architect, Commerce Cloud

    hace 19 horas

    Desde casa, Colombia Salesforce A tiempo completo

    **Job Category **:Customer Success Group **Job Details**: We are hiring **Salesforce Solution Architects (All Levels) **for the following industry verticals: - AMER Commercial and Enterprise (Manufacturing, Auto, Energy, Travel, Transportation, Hospitality and Business Services) - CMT (Communications, Media and Technology) - FINS (Financial Services...

  • Functional Solution Architect, Telco

    hace 3 días

    Desde casa, Colombia Salesforce A tiempo completo

    **Job Category **:Customer Success Group **Job Details**: Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best...

  • T-mobile - Adobe Solution Architect

    hace 19 horas

    Desde casa, Colombia Tigerspike A tiempo completo

    **Overview** Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent and technology. We combine human-centered design, powerful data and strong tech to accelerate CX transformation at scale. Concentrix Catalyst is seeking a full-time Adobe...

  • Functional Solution Architect, Telco

    hace 1 semana

    Desde casa, Colombia Salesforce A tiempo completo

    **Job Category **:Customer Success Group **Job Details**: Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best...

  • Mobile Solution Architect I

    hace 7 meses

    Desde casa, Colombia EPAM Systems A tiempo completo

    We are in search of a Mobile Solution Architect I to join our remote team. RESPONSIBILITIES - Develop comprehensive mobile solutions in line with business goals and tech prerequisites - Craft architecture blueprints, technical specifications, and integration strategies for mobile apps - Evaluate emerging mobile development technologies, tools, and...

  • Senior Business Solution Architect

    hace 7 meses

    Desde casa, Colombia EPAM Systems A tiempo completo

    RESPONSIBILITIES - Provide oversight of the entire Salesforce solution - Architect solutions that meet business requirements and follow best practices - Lead daily scrums and assist the team in removing any impediments - Provide incremental demonstrations during sprint review ceremonies - Oversees delivery of the overall solution - Be an expert on Salesforce...

  • Sr Solution Consultant/architect

    hace 6 días

    Desde casa, Colombia Salesforce A tiempo completo

    **Job Category **:Customer Success Group **Job Details**: Senior Solution Consultants are strong presenters and facilitators, gaining customer acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations vital to implement business strategies. They are proficient at analyzing issues and obstacles to...

  • Salesforce Business Solution Architect

    hace 7 meses

    Desde casa, Colombia EPAM Systems A tiempo completo

    EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most...

  • Functional Solution Architect, Telco

    hace 19 horas

    Desde casa, Colombia Salesforce A tiempo completo

    **Job Category **:Customer Success Group **Job Details**: This vacancy is preferably intended for women (regardless of sexual orientation or gender identity, age, race or ethnicity and disability). Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing...

  • Aws Solution Architect I

    hace 7 meses

    Desde casa, Colombia EPAM Systems A tiempo completo

    RESPONSIBILITIES - Architecting target state independently on AWS, integrating and specifying landing zone requirements - Defining the EKS or Kubernetes requirements and high-level configurations - Performing in a leading role within the architecture team - Maintaining effective communication with the client, EPAM peers, and engineers regarding approach -...

  • Solution and Application Architect

    hace 6 meses

    Desde casa, Colombia STEFANINI LATAM A tiempo completo

    ¡Sé parte de Stefanini! En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor. **Responsabilidades y atribuciones** **Responsabilidades**: - Diseñe e implemente soluciones basadas en la nube que cumplan con los requisitos comerciales y se alineen con las mejores prácticas de la...

  • Senior Salesforce Business Solution Architect

    hace 7 meses

    Desde casa, Colombia EPAM Systems A tiempo completo

    EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most...

  • Solution and Application Architect

    hace 3 semanas

    Desde casa, Colombia STEFANINI LATAM A tiempo completo

    ¡Sé parte de Stefanini!En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.**Responsabilidades y atribuciones****Responsabilidades**:- Diseñe e implemente soluciones basadas en la nube que cumplan con los requisitos comerciales y se alineen con las mejores prácticas de la...

  • E2e Solution Architect

    hace 7 meses

    Desde casa, Colombia CSG A tiempo completo

    Hi, we're Laura Perez & Ygor Araujo your Recruiters and guides to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and...

  • Salesforce Solution Architect

    hace 7 meses

    Desde casa, Colombia CTI Consulting A tiempo completo

    As a Solution Architect, you will own the integrity and strength of the solutions recommended. You'll be acting as a trusted advisor to our team and clients, and an effective mentor for other Salesforce professionals working alongside you. You will need a deep understanding of the Salesforce platform but just as importantly, top-notch people skills to get...

  • Senior Marketing Business Solution Architect

    hace 7 meses

    Desde casa, Colombia EPAM Systems A tiempo completo

    EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most...