Quality Assurance Functional Associate

hace 2 semanas

Bogotá Cundinamarca, Colombia Scotiabank A tiempo completo

**Requisition ID**: 211326

We are committed to investing in our employees and helping you continue your career at Scotiabank.

**Purpose**

Contributes to the overall success of the QA / COAT Delivery Center - Agility + Assurance / Quality Assurance in Bogota, Colombia ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

**Accountabilities**
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- **Supervise and co-ordinate testing for projects/releases**:

- Design UAT test plans; assign and review test documentation (functions, testcases, scripts); balance the need to mitigate risk with the optimal use of testing resources while adhering to UAT policies, standards and procedures.
- Schedule and approve the release of projects into the UAT environment; execute complex test plans and supervise the execution of testing, co-ordinating resources, people and environments on a daily basis to meet the specific requirements for a project; manage multiple stakeholders with conflicting time and needs requirements; co-ordinate code delivery with external service providers.
- Continually evaluate priorities for various projects in response to frequent directional changes and take decisive action as required.
- Assess the results of UAT tests and take appropriate action; work closely with the development group to resolve defects; escalate issues to management when necessary; make recommendations to release the code to Production.
- Work with individual project teams, during the software development life cycle, to ensure business and technical requirements have been fulfilled; contribute recommendations and assessments to ongoing project reviews
- Forecast workday estimates based upon project documentation; monitor resource demands and escalate resource shortfalls or conflicts as required
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.

**Education and experience**
- A degree in computer science, IT Business/Management or engineering related discipline is desirable
- 3+ years of demonstrable, practical hands on experience as a QA Test Analyst.
- Experience working in QA with Contact Centers **(highly desirable)**:

- Proven work experience in software quality assurance;
- Strong knowledge of software QA methodologies, tools and processes;
- Experience in writing clear, concise and comprehensive test plans and test cases;
- Experience with writing simple or complex SQL queries for data validation **(desirable)**:

- Hands-on experience with both white box and black box testing **(desirable)**;
- Hands-on experience with automated testing tools **(desirable)**;
- Experience working in an Agile/Scrum development process **(Must Have)**;
- Demonstrable, practical hands on experience using Jira or similar tools **(Must Have).**:

- Strong communication skills in both English and Spanish and a demonstrated ability to resolve escalated issues effectively **(B2 English Level)**:

- Ability to deal with ambiguity in a fast-paced environment while managing multiple competing priorities
- Results focused innovator, passionate about the success of the team.

Working Experience/knowledge of PEGA, Web Applications, Contact Center Applications, and Accessibility testing is a plus.

Location: Bogotá (hybrid) or Colombia (Home-Office)

LI-Hybrid

Location(s): Colombia : Bogota : Bogota

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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