Junior Network Engineer

hace 2 semanas

Bogota, Colombia Emapta A tiempo completo

**Job Information**:
Job Family

**IT***

Work Arrangement

**Permanent WFH***

City

**Usaquen***

State/Province

**Distrito Capital de Bogotá***

Country

**Colombia***

**Introduction/Brief Desc of the Client/Account**:

- CATO Networks

**Chart Your Course to Success in Networking and Security Innovation**

Our client, Cato Networks, has revolutionized the networking and security industry by pioneering the convergence of these fields into the cloud. Aligned with Gartner’s Secure Access Service Edge (SASE) frameworks, Cato delivers a next-generation IT security platform, eliminating complexity, costs, and risks associated with legacy approaches. With over $773 million raised since 2015, Cato has achieved Unicorn status with a valuation exceeding $3 billion and Centaur status with over $100 million in annual recurring revenue (ARR) in 2022. With a rapidly growing global team and 1800+ enterprise customers across thousands of locations worldwide, Cato is disrupting the $50 billion networking and security markets, offering unparalleled opportunities for professional growth and impact.

**A Preview of Your Role**

Be part of our client’s team as a **Junior Network Engineer**, responsible for ensuring the uptime and functionality of the Cato production system. Engage with global clients, troubleshoot issues, and contribute to the continual improvement of our network operations center team.

**Navigate Your Path to Success**

Employment Type: Indefinite Term Type Contract
- Shift: Monday to Friday | 7:00 am to 4:00 pm CO Time
- Work Setup: Remote

**Fuel Your Role with Impactful Tasks**
- Work in a shift-based team 24/7/365.
- Own and manage Cato production system uptime and functionality, including troubleshooting.
- Engage with concerned teams/persons to identify and solve issues.
- Engage, investigate, and follow up with customers about service status.
- Track and monitor system status, identifying areas of concern and growth opportunities.
- Mitigate outages and system malfunctions to ensure no customer effect.
- Engage with 3rd party service providers for resolution of network/system issues.
- Provide higher-tier support for last mile issues.
- Contribute to building, improving, and expanding Cato's NOC team.
- Train and assist team members to address knowledge gaps.
- Take part in ongoing projects and customer onboarding processes.
- Conduct Welcome calls with customers and act as a focal point for support/field Engineering.
- Contribute to continual service improvement by updating and creating processes and procedures.

**Requirements**:
**Unlock Your Potential with Required Skills**
- English proficiency: C1 level (MUST).
- 1-2 years of experience supporting and monitoring network systems.
- Background as an experienced Support Engineer/IT sys admin/NOC/Network Operations Engineer.
- Excellent oral and written communication skills.
- Strong computer skills with a focus on networking, TCP/IP, Firewalls, and proxy servers.
- Experience with ISP, DNS, DHCP, NAT, HTTP/HTTPS.
- Ability to read applicative system logs and troubleshoot issues.
- Exceptional troubleshooting abilities.
- Experience with Cloud and SaaS technology providers.
- Familiarity with network and security protocols and standards.
- General networking knowledge such as MTR, Wireshark, TCP/IP, CISCO, Fortigate.

**Benefits**:
**Unlock Your Full Potential**
- 5 Days work week.
- Prepaid medicine.
- Work-Items provided.
- Indefinite term contract.
- Extra vacation leave.
- Direct exposure to clients.
- Career growth opportunities.
- Diverse and supportive work environment.
- Prime Office Locations.
- Upskilling opportunities with Emapta Academy.

**Welcome to Emapta Colombia**

At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 700 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

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