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Senior Collection Specialist
hace 4 meses
***
**RESPONSIBILITIES**
- Review your assigned accounts daily for any clients that are past due
- Monitor ACH direct debit rejections.
- Respond to and solve Zendesk tickets with the SLA agreement.
- Reconcile accounts when clients dispute balance
- Participate in client meetings for existing clients and new clients.
- Assist with the month end process.
- Participate in weekly AR team meetings.
- Ongoing review of client credit reports.
- Process client refunds
- Provide clients with statements.
- Assist with any AR team projects.
- Provide weekly and monthly reports on all assigned clients and their status
**QUALIFICATIONS**
- 3-5 years of accounting/collection experience is required.
- Should be flexible to work in US hours.
- Ability to work with a wider global team and across different time zones if required.
- Technology-literate, including Microsoft Suite and NetSuite
- Exceptional organizational skills and attention to detail, with the ability to work in a well-organized manner.
- Excellent analytical and problem-solving skills, with the ability to prioritize and juggle a variety of tasks.
- Ability to take ownership and carry accountability even when working closely with the team.
- Proficiency in excel using pivot tables is a requirement.
- Ability to follow directions and processes is required and excellent verbal and written communication and listening skills in English
**OUR VALUES**
- **Velocity**: Exceeding expectations of our customers, colleagues, and ourselves by delivering swift and effective results.
- **Integrity**: Doing right by our customers, colleagues, and ourselves through honest and ethical actions.
- **Be Bold**: Daring to take risks, learn, and grow to benefit our customers, colleagues, and ourselves.
- **Empowerment**:Owning our decisions and being accountable for the impact we have on our customers, colleagues, and ourselves.
- **Service**: Supporting our customers, colleagues, and ourselves with respect and empathy.
**WHAT WE DO**
Velocity Global is one of the fastest-growing companies in the world. Our Global Work Platform enables the world's leading companies to identify, hire, and pay the best talent in over 185+ countries and all 50 United States. More than 1,000 brands rely on our Global Work Platform to build highly collaborative global teams with ease. At Velocity Global, we make working from anywhere, anytime, possible.
**WHO WE ARE AS A TEAM**
We are a team of passionate, creative, empathetic, and innovative "owner-employees" committed to building the world's #1 cloud-based, next-gen Global Work Platform.
If you wake up compelled to innovate, collaborate and laugh, you should apply
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