Service Manager Bilingüe

hace 3 semanas


Desde casa, Colombia Sophos Solutions A tiempo completo

**¿Por qué nosotros?**
Sophos Solutions es una compañía global de soluciones tecnológicas, con operaciones en 14 países alrededor del mundo. Nuestra casa matriz se encuentra en Colombia y contamos con filiales en 6 países, incluyendo Colombia, Estados Unidos, México, India, Chile y Panamá. Somos más de 1.500 personas expertas en tecnología, liderando proyectos que están revolucionando la industria y transformando con éxito las instituciones financieras más importantes Nuestro ADN lo define la multiculturalidad. Somos un espacio de trabajo diverso e inclusivo, que valora la diferencia y la innovación; además ocupamos el puesto #2 en el ranking más reciente de Los Mejores Lugares para Trabajar en Colombia por GPTW.

**Funciones del cargo**:

- Identificar y establecer los objetivos y metas del proyecto en colaboración con el equipo y las partes interesadas.
- Crear un plan de proyecto detallado, definiendo las fases, hitos y entregables.
- Asignar roles y responsabilidades de manera clara y efectivas.
- Supervisar y gestionar los recursos del proyecto, asegurando su disponibilidad y eficiencia.
- Garantizar la correcta implementación de los principios y prácticas de Scrum.
- Generar informes periódicos que destaquen las métricas clave y ofrezcan insights para la toma de decisiones.
- Crear un documento de Inception que incluya los requisitos iniciales, riesgos, presupuesto y cronograma preliminares.

**Requerimientos del cargo**:

- Ingeniería en Sistemas o carreras afines, estudiantes de últimos semestres o tecnólogo titulado.
- Experiência de mínimo 2 años en la relación con el cliente y la gestión de áreas de servicio.
- Inglés B2 - C1
- Experiência gestionando proyectos de software como servicio, coordinando equipos de soporte y con habilidades de relacionamiento con clientes y proveedores.
- Experiência en el diseño e implementación de acciones de mejora continua para incrementar la satisfacción de los clientes
- Conocimiento en Gestión de Procesos, Servicios de Tecnología, Gestión de Servicios (PMI, ITIL).
- Certificaciones en PMP o certificaciones similares en gestión de proyectos y Certificación Scrum Fundation.
- Conocimientos básicos en el área de la tecnología (hardware: redes, bases de datos y desarrollo de software).
- Conocimiento de herramientas de calidad, conceptos y habilidad para identificar patrones, tendencias y la definición de acciones para su gestión.
- Gran adaptación al cambio y optimización de los procesos ágiles
- Conocimientos en la generación de planes para gerenciamiento de incidentes y problemas.

**Opcionales**:

- Eres especialista en gerencia de proyectos

**Condiciones**:

- Un trabajo extraordinario merece un gran reconocimiento, por eso nuestro contrato a término indefinido, horario de lunes a viernes, trabajo remoto, salario flexibilizado y beneficios a la carta.
- Con tu plan de desarrollo tienes la oportunidad de trazar el camino que quieres seguir para avanzar tu carrera y alcanzar tus metas profesionales.
- Con nuestra propia plataforma de aprendizaje tienes todas las herramientas a tu alcance para escalar en tu carrera profesional.
- Globalízate participando en proyectos internacionales que están transformando la industria financiera, con equipos multidisciplinares de diferentes partes del mundo, para intercambiar conocimiento y fortalecer tu red.

**Remote work policy**:
**Locally remote only



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