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Salesforce and Cti Business Analyst
hace 7 meses
Are you a Salesforce and JustCall / Five9 maven?
- Do you aspire to be a leader in a small, but growing call center operation?
- Do you want to make an impact on the livelihoods of your teammates?
- Do you want to work from home for only one client?
As a developer, we source our own projects off-market. We make millions of cold calls a month to motivated property sellers. Over time, we develop a relationship with those who might be interested in selling to us.
We are migrating our CRM to Salesforce with JustCall. We need a self-directed leader to join us, implement the CRM for our call center, and optimize its performance.
This is a 40 hours / week remote position. Work hours are 9am - 6pm US EST Monday through Friday.
**Responsibilities**
- Implement Salesforce and CTI in call center environment.
- Administrate and manage the CRM in a call center environment.
- Troubleshoot Salesforce and CTI problems.
- Optimize our call center performance with analytics and process improvements.
- Accountable for on-time, high-quality software project deliveries.
- Accountable for all KPI reporting and analysis, including recommending data-driven solutions for business problems.
- Provide excellent professional ‘customer service’ to all stakeholders and end users.
- Perform end-to-end cross-discipline leadership and project management.
- Train all stakeholders on proper use of the CRM and associated software.
- Meet the end goals of all stakeholders.
- Communicate frequently with stakeholders.
**Requirements**:
- 4+ years’ experience with Salesforce.
- 2+ years’ experience with JustCall or Five9.
- Experience optimizing call center performance with Salesforce, JustCall, and CTI.
- Experience with predictive dialer software.
- Experience troubleshooting Salesforce and CTI problems in a call center environment.
**Job Types**: Full-time, Permanent
