Change Advisory Specialist

hace 6 días

Bogotá, Colombia Scotiabank A tiempo completo

**Requisition ID**: 212444

We are committed to investing in our employees and helping you continue your career at ScotiaTech.

**_
Purpose_**

The Global Identity & Access Management (GIAM) organization is responsible for the execution and governance of established security controls pertaining to identity and access. This includes the centralized provisioning and periodic certification of user identities, the user accounts linked to those identities, management of privileged access, as well as the selection and integration of identity management tools.

The Change Advisory Specialist contributes to the overall success of the IS&C / Global Identity and Access Management/ IAM Shared Services Team in Canada and globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. The IAM Change Advisory Specialist acts as a central point of contact for managing changes including but not limited to process change, user guides and communications. The Change Advisory Specialist leads process analysis and design; stakeholder management; creation and execution of change management plans; participant/user training and knowledge transfer; project communications; and business readiness activities to support Identity and Access management products and service launches.

**_
Accountabilities _**:

- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- developing change management plans to assist GIAM with process changes, rollout and any other changes that may impact other groups.
- Develop and facilitate communications.
- Process changes management & facilitate adoption.
- Provide standard communication and change management vehicles to keep stakeholders aware of the changes and how the new TOM impacts their area.
- build relationships with stakeholders across the organization to assist with managing the process change required.
- Collaborate with Product, Contact Centers, Operations, Design and CX teams to develop change experience plans for new or changing customer experiences: map customer journeys, identify experience gaps, and advocate for less complexity and reduced customer effort whenever possible.
- Identify what makes change experiences bad for our customers, always operating constructively toward defining positive alternatives.
- Help drive the validation and enablement of customer support models at and following a launch.
- Coordination of workstreams and communications amongst partners to ensure channel (e.g. branch, contact centre) preparedness for supporting customers through product and service launches.
- Act as an expert on our customer operations, internal and customer escalations, and drive process improvements with the goal of keeping our customers happy - even when things go wrong.
- Ensure customer feedback is being captured, analyzed, and actioned - both in preparation for and throughout the duration of a launch, in an effort to provide the best possible customer experience.
- Ensure escalation of issues and blockers impeding the customer experience throughout a launch lifecycle are identified.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Provide empathy and an un-biased viewpoint to all aspects of work.
- Participate in and contribute to a collaborative, innovative, challenging, and supportive team environment.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.

**_
Reporting Relationships _**:
**Primary Manager**:

- Senior Manager, IAM Shared Services

**Direct Reports**:

- N/A

**Shared Reports (solid/dotted if applicable)**:

- N/A

***:
**_ Dimensions_**:

- Will be engaged in all GIAM projects/initiatives where change to user facing functionality is to be affected.
- GIAM specific, however, these changes can have Enterprise-wide impact.
- Financial dimensions (e.g., capital budget, annual project cost, operating budget, etc.)
- Communications for All GIAM projects
- Will be working with all GIAM related project teams.

**Education / Experience / Other Information**
- PROSCI certified.
- At least 5 years of experience in Organizational Change Management
- Bachelor's degree, in Business, Learning, Communications, Organization Behavior, Organization Development, or similar field.
- Advanced communication (verbal/written/presentation) skills in E

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