Technology Change Management Specialist
hace 18 horas
Company Overview: Scotiabank is a leading financial institution that values innovation and customer satisfaction. Our ScotiaTech hub in Bogota, Colombia, supports various technology systems and processes, offering a dynamic work environment.
Salary: The estimated salary for this role ranges from $60,000 to $90,000 per annum, depending on experience and qualifications.
Job Description:
The Change Advisory Specialist plays a crucial role in the Global Identity & Access Management (GIAM) organization. Key responsibilities include managing changes to user-facing functionality, process analysis and design, stakeholder management, change management plans, participant/user training, project communications, and business readiness activities.
Key Accountabilities:
- Champion a customer-focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge.
- Develop change management plans to assist GIAM with process changes, rollout, and any other changes that may impact other groups.
- Provide standard communication and change management vehicles to keep stakeholders aware of changes and how the new TOM impacts their area.
- Collaborate with Product, Contact Centers, Operations, Design, and CX teams to develop change experience plans for new or changing customer experiences.
Requirements and Qualifications:
- PROSCI certified
- At least 5 years of experience in Organizational Change Management
- Bachelor's degree in Business, Learning, Communications, Organization Behavior, Organization Development, or a similar field
- Advanced communication skills in English; Spanish is a strong asset
Benefits: Scotiabank offers an inclusive, positive work environment, competitive benefits, and opportunities for career growth and development.
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