Cisco Support Engineer Server Virtualization

hace 3 semanas


Bogota, Colombia Capgemini Engineering A tiempo completo

**Cisco TAC Support Engineer**:
**Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unluck the value of technology and build a more sustainable, more inclusive world.
**RESPONSIBILITIES**
- **Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN regions).**:

- **Achieve all the defined metrics & SLA.**:

- **Effective engagement with customers (written & verbal) & ensure Customer Satisfaction.**:

- **Proactive involvement of Technical Leads / Management in resolving critical issues.**:

- **Writing Tech documents covering best practices & Troubleshoot approaches for a product/issue.
**REQUIRED SKILLS**
- **OSI layers detailed understanding of each layer’s function and relevant protocols that operate at each level.**:

- **Knowledge of common LAN, WAN, and Datacenter architectures.**:

- **Knowledge of services like DHCP, NTP, ARP, NAT, SNMP, and ACL.**:

- **Basic understanding of Data center products like UCSM, VIC cards, FI, IOM, UCSB and UCSC-series servers.**:

- **Basic understanding of switching, VLAN, STP, ether-channel, Port-channel, and packet flow.
**ABOUT CAPGEMINI**

**At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to lifesaving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
**#LI-LG6
**#LI-Hybrid



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