Support Consultant

hace 2 meses

Bogotá Cundinamarca, Colombia Quorum Business Solutions A tiempo completo

**Support Consultant (Midstream Applications)**

**Location: Bogota, Colombia**

**Work Hours: 6:00AM - 3:00PM CENTRAL STANDARD TIME**

**Model of Work: Hybrid**

**_
Please Submit your CV/Resumé in English._**_ _**_Resumes not submitted in English will not be considered._**

Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation.

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the energy industry. Throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

**Overview**

As a Support Consultant, you will join a highly effective global team known for delivering exceptional client support. This role is perfect for growth-focused individuals. You'll have the opportunity to hone your problem-solving skills while learning about software support best practices as you resolve issues rapidly and efficiently in a fast-paced technical environment. A strong passion for customer satisfaction and a commitment to continuous learning are essential.

**Responsibilities**
- Responsible for managing a backlog of customer issues, including the ticket's life cycle, which includes issue triage, documenting software defects, testing, offering resolution guidance and ensuring a positive customer experience by delivering on SLA timelines.
- Collaborate effectively with global cross-functional teams, including products, engineering, etc. to resolve customer issues.
- Responsible for taking resolved customer issues and curating them into a knowledge base system
- Ability to set achievable goals and deadlines and maintain a commitment to achieving goals in the face of obstacles and frustrations
- Responsible for providing both periodic after-hours support for critical issues and participating in a formal on-call rotation
- And other duties as assigned

**Core Competencies**
- Strong problem-solving skills and an ability to critically analyze complex issues and situations to resolve them promptly and professionally.
- Ability to deliver excellent customer service by taking initiative, demonstrating effective written and verbal communication, and having a strong sense of urgency in achieving positive outcomes.
- Ability to work effectively with internal and external stakeholders to resolve problems. Skilled in active listening, empathy, and conflict resolution, fostering a collaborative and positive work environment.
- Enthusiastic commitment to supporting team members, continuous learning, personal and professional growth

**Requirements**:

- A minimum of 1 year of experience in providing software solution support is required for this position
- Excellent written and verbal communication skills in English
- Familiarity with IT Service Management tools such as Salesforce, ServiceNOW, JIRA, and ADO to effectively manage Customer Service Management engagements.
- Proficiency in Microsoft Office Suite
- Fluent in English, both written and verbal

**_

**Additional Details**

**_
Please Submit your CV/Resumé in English._**_ _**_Resumes not submitted in English will not be considered._**

**About Quorum Software**

**Diversity Statement**: At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.
- Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._

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