Senior Google Cloud Support Engineer

hace 2 semanas


Desde casa, Colombia EPAM Systems A tiempo completo

We are in search of a **Middle Google Cloud Platform Engineer **to become a part of our **remote **team.

RESPONSIBILITIES
- Offering support to customers utilizing Cloud Platform products, solutions, and APIs including Google Compute Engine and related services
- Delivering technical assistance as part of a worldwide 24x5 support organization
- Collaborating closely with Engineers and Product Managers, improving the product and ensuring customer success
- Coordinating change requests and incident ticket handling for remaining Infrastructure Teams, including Incident Management, Problem Management, and Change Management
- Aiding with technical and developer support for customers using Cloud Platform products, solutions, and APIs
- Adhering to notification and escalation procedures
- Following standards for business communication involving operational issues

**REQUIREMENTS**:

- Minimum 3 years' experience as a Systems Engineer or combination of Networking and System Administrator roles
- Proficient knowledge of Linux/UNIX and Windows Server
- Familiar with shell scripting and multitasking
- Ability to set up monitoring, carry out performance audits, and optimize performance
- Understanding of administration, user accounts, permission models, and access control
- Knowledge of networking, NAT, DNS, firewalls, basic routing, load balancing, etc
- Experience in Linux performance troubleshooting, CPU, memory, I/O
- Troubleshooting skills and familiarity with common Linux troubleshooting tools like vmstat, iostat, lsof, strace, etc
- Knowledge of SQL and cloud computing
- Strong business ownership and customer focus
- Fluent English language proficiency

NICE TO HAVE
- Prior experience with VMs (Google Compute Engine, VMware, Amazon EC2, etc.)
- Knowledge of BigQuery, Cloud Storage, and CloudSQL
- Coding skills in one or more languages (Java, Python, C++, etc.)
- Familiarity with commonly used software on VMs (MongoDB, Hadoop, etc.)
- Previous experience deploying and managing distributed systems and clusters

WE OFFER
- Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
- Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
- Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
- Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
- Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
- Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
- Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
- Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
- Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams
- Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home



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