Consultant, Field Technology

hace 3 meses

Bogotá Cundinamarca, Colombia TD SYNNEX A tiempo completo

**About the Role**

Provides field technical support to customers by serving as the primary technical interface for TD SYNNEX products, solutions, and services. Performs a variety of product, and technical support functions which include research and resolution of pre-sales technical and process related issues. Such activities may include the following as well as other duties as assigned:
**What You'll Do**
- Provides pre-sales resolution of all technical and process related issues, using appropriate escalation points when necessary.
- Consults with customers and technology group to clarify and/or resolve problems, evaluate operational and performance requirements.
- Consults with customers concerning pre-sales design, development and maintenance of products/services.
- Assists sales channel, field teams and customers with pre-sales technical solutions.
- Responsible for knowledge transfer of advanced technical theory to target audiences.
- Communicates complex information and ideas clearly, concisely, and persuasively to target audiences.
- Participates in products, solutions or services training to maintain technical knowledge, active certification and competence.
- Assists in determining the feasibility of proposal, conferring with customers and technology group to clarify and/or resolve problem.
- Consults on advanced configurations on converged solutions. "Sells best of breed" Solutions that include TD SYNNEX services Creates, presents, and executes strategies.

**Job Level Specifications**:

- General knowledge of other related disciplines.
- Develops solutions to complex problems where advanced analysis of data and technology is required.
- Demonstrates good judgment in determining best techniques to achieve results.
- Work is performed without appreciable direction using independent judgment and discretion.
- Exercises considerable latitude in determining technical objectives.
- Work may be reviewed at a high level from a relatively long-term perspective, for desired results.
- Frequently represents organization as a prime technical contact on projects or contracts.
- Interacts with external professionals on significant technical matters requiring coordination between organizations.
- Actions impact the success and completion of a project.
- Failure to accomplish work or erroneous decisions will result in serious project delays and expenditure of substantial resources to remedy

**What We're Looking For**
**Work Experience**:

- 6-9 years with bachelors' or equivalent combination of formal education and directly related experience.
- 4-7 years with master's.

**Education and Certification(s)**:

- Bachelor's degree or equivalent technical education

**Distinguishing Characteristic(s)**:

- May be required to travel 50% of the time Field based
- Certification in 3-4 brands or advanced technical certifications in 1-2 brands
- Occasionally contributes to process improvements
- Typically resolves problems using existing solutions
- Provides informal guidance to junior staff

**Key Skills**

**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

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