Research Assistant

hace 3 semanas


Bogota, Colombia 60 Decibels A tiempo completo

**About 60 Decibels**:
60 Decibels (60dB) is a global, tech-enabled impact measurement company that brings speed and repeatability to social impact measurement and customer insights. We provide genuine benchmarks of impact performance, enabling organizations to understand impact relative to peers and set performance targets.

We collect this data through phone surveys conducted by our global research network: more than 1300+ research Assistants across 80+ countries.

**About the role**:
As a Research Assistant for 60 Decibels, your primary responsibility will be to conduct phone surveys with customers and/or beneficiaries of our client's products and services and to enter this data into our remote platform. You will work closely with our Project Teams to ensure we deliver high-quality customer insights while abiding by all data integrity and governance protocols.

**Responsibilities**:
**As a Research Assistant, you will**:

- Participate in project onboarding calls with the 60dB team to acquire an understanding of specific project contexts before reaching out to respondents.
- Conduct phone surveys with customers and beneficiaries: a) Ensure that you are interviewing the correct respondents as listed on your contact sheets b) Clearly explain the survey objectives and procedures to the respondents addressing any questions/concerns they may have c) Attain daily survey targets within specified timeframes and promptly report any obstacles to the project team
- Enter the data received from phone surveys into the 60dB platform (in English) accurately, completely, consistently, and reliably - this data must be entered in the exact way that the respondent says it, not paraphrased or summarized.
- Proactively communicate project progress updates and raise any queries or concerns with the 60dB team
- Review quality check feedback that is provided by project teams and correct or resolve it within your project team’s agreed timeline, and provide status updates to the project team.
- Uphold data privacy and integrity by strictly adhering to 60dB procedures, avoiding data falsification or recording inexistent/inaccurate data

**Requirements**:

- Strong relationship-building skills - establish rapport and build trust with respondents from different cultures and backgrounds.
- Strong attention to detail to accurately record respondents' answers and prevent errors or omissions.
- Language requirements - Proficiency in Spanish and English.
- Availability: able to start immediately

**Background**:

- Previous experience in data collection, conducting research or working as an Enumerator.
- Prior customer service and/or call center experience is highly desirable.
- Prior social sector experience is a huge bonus.

**Job Type**: Temporary
Contract length: 2 months

Application Deadline: 27/10/2023
Expected Start Date: 10/12/2023


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