Remote IT Support Specialist

hace 2 semanas


Bogota, Colombia Genashtim A tiempo completo

**Job Description and Responsibilities**:

- Provides first level of support for internal and external customers on PC system incidents and requests using technical and service knowledge.
- Assumes ownership for the coordination, investigation and documentation of customer and system incidents.
- Perform basic to medium level of diagnosis of problems and incidents and resolving them when appropriate.
- Interprets problems or errors and assesses the risk of events and escalates appropriately to protect client services.
- Properly document all problems, incidents, requests and follow
- up on all of these to ensure customer satisfaction.
- Execute test plans or scripts while developing and maintaining customer Service Level Agreements (SLAs), handling time and customer satisfaction.

**Job Skill and qualifications**:

- Ideally at least 1 year of work experience in technical remote PC support.
- Strong understanding and working knowledge of customer resolution management.
- Good and above average oral and written communications skills, ability to articulate, comprehend and express oneself in English, both oral and written.
- Ability to work as a team member.
- Ability to work creatively and analytically in a problem-solving environment.
- **This role is exclusive for People With Disabilities (PWD), or individuals who are part of a marginalized community.**

**Salary USD 400,00**

**Other Information**:

- Stable wired internet connection with a minimum of 5mbps for download speed & 3mbps download, with a ping of not higher than 20ms.

**Salary**: $1,638,500 per month

Application Question(s):

- Do you consider yourself to be part of a minority/marginalized community, or to be a person with disabilities?
- The salary for this positions is of USD 400,00. IS this within your expectations?

**Language**:

- Inglês (required)


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