Collections Specialist

hace 2 meses

Medellín Antioquia, Colombia Solvo Global SAS A tiempo completo

**Collections specialist**

**Salary**: a convenir

**Location**: Bogotá, medellin, Guatemala y honduras

**Collections agent Job Description**

**Key Responsibilities**
- Negotiate payment terms and schedules with clients in both English and Spanish.
- Accurately record all collection activities and client interactions in the system.
- Work with internal systems and files to process and document payments.
- Research and resolve client disputes to ensure timely payments.
- Escalate complex or high-risk accounts to management when necessary.
- Meet or exceed daily, weekly, and monthly collection goals.
- Ensure compliance with company policies and collection laws during all communication efforts.
- Demonstrate reliability by consistently showing up to work on time and completing assigned tasks.

**Qualifications**
- Fluency in both English and Spanish (verbal and written) is required.
- **Minimum of 3 years of experience in collections in general** (commercial collections experience is a plus).
- Strong ability to handle a high volume of calls and effectively communicate with clients.
- Excellent negotiation, persuasion and problem-solving skills.
- Strong work ethic, punctuality, and the ability to work independently.

Application Question(s):

- ¿Has trabajado anteriormente en solvo?
- ¿Tienes un nível de inglés B2+ o C1 completamente conversacional?
- ¿Cuantos años de experiência tienes en collections?

**Language**:

- ingles (required)

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