Customer Supply Executive

hace 1 semana


Bogota, Colombia Diageo A tiempo completo

Job Description:

- Job Posting Title: Customer Supply Executive
Location: Bogotá,
Type of Contract: Permanent
- About us:
- From Arthur Guinness to Johnnie Walker, our business was founded on people of excellent character, and in 250 years, nothings changed. We’re the world’s leading premium alcohol company. Our brands are industry icons. And our success is thanks to the strength of our people, in every role. It’s why we trust them with our legacy. And it’s why we reward them with the career-defining opportunities that they deserve. Our ambition is to build the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world’s very best people.- Feel encouraged? Then this may be the opportunity for you.The Customer Service Executive is the first point of contact for customers, including EDI customers, IMC’s, 3rd party service providers (warehouse), Key account managers and Business Enterprise Operations Teams and acts as the link between Customer Service Department and Supply Team.

The role is responsible for delivering high-level customer service, ensuring on time order entering with the minimum possible of manual errors, closely adhered to internal control procedures and guaranteeing all customer service-related queries are followed up and resolved accurately, efficiently, and according to the relevant SLA.

Diageo Capabilities- Handling stakeholders: Good interpersonal and communication skills.- Process and policy adherence: Accuracy and attention to details.- Communication: Positive ‘can do’ attitude.- Taking ownership for resolution, escalates where necessary.- Understand and comply with controls in own area.- Good team player.

Top Accountabilities- Single point of contact for customers and supply.- Order management for customers including scheduling times.- Proactive order management execution from creation to delivery to the customer.- Handling all incoming customer queries and requests.- Follow up to issues on incoming orders in case of non-stock availability or price differences.- Follow up to EDI ordering (Idoc. corrections, issue resolution for EDI related problems).- Support and follow up to credit and collection related issues, ensuring the minimum impact of credit blocks.- Continuously improving service levels in collaboration with the internal teams and other parts of the business to strive for excellence in a highly competitive environment.- Being responsible for accurate communication between Diageo and customers.- Improving customer satisfaction level and order entry accuracy.- Build credible relationship (strong networking, influencing and interpersonal skills required).- Actively promote the Control agenda.

Qualifications and Experience Required

Essential- College degree.- Good customer service attitude.- Good interpersonal and communication skills.- Good MS Office knowledge (intermediate Excel)- Ability to do recurring work.- Proficient English B2 +- SAP

Desirable- Understanding of end-to-end supply operational process.- Portuguese

Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Our purpose is to celebrate life, every day, everywhere. And crafting an inclusive culture, where everyone feels valued and listened to, is an important part of this.

We believe the most inclusive and diverse culture makes for a better business and a better world. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base.

Worker Type:
Regular

Primary Location:
Bogota - EOB

Additional Locations:
Job Posting Start Date:
2024-02-06


  • Customer Supply Executive

    hace 4 semanas


    Bogota, Colombia Diageo A tiempo completo

    Job Description: Job Title: Customer Supply Executive - Location: Bogotá, Colombia - Type of Contract: Permanent - About us: - From Arthur Guinness to Johnnie Walker, our business was founded on people of excellent character, and in 250 years, nothings changed. We’re the world’s leading premium alcohol company. Our brands are industry icons. And our...


  • Bogota, Colombia Diageo A tiempo completo

    Job Description: Job Title: Customer Supply Executive - Location: Bogotá, Colombia - Type of Contract: Permanent - About us: - From Arthur Guinness to Johnnie Walker, our business was founded on people of excellent character, and in 250 years, nothings changed. We’re the world’s leading premium alcohol company. Our brands are industry icons. And our...


  • Bogota, Colombia Diageo A tiempo completo

    Job Description: Job Title: Senior Customer Supply Executive - Location: Bogotá, Colombia - Type of Contract: Permanent - About us: - From Arthur Guinness to Johnnie Walker, our business was founded on people of excellent character, and in 250 years, nothings changed. We’re the world’s leading premium alcohol company. Our brands are industry icons. And...


  • Bogota, Colombia Diageo A tiempo completo

    Job Description: Job Title: Senior Customer Supply Executive - Location: Bogotá, Colombia - Type of Contract: Permanent - About us: - From Arthur Guinness to Johnnie Walker, our business was founded on people of excellent character, and in 250 years, nothings changed. We’re the world’s leading premium alcohol company. Our brands are industry icons. And...

  • Executive Assistant

    hace 2 semanas


    Bogota, Colombia Viva Executive Assistants A tiempo completo

    About the job As an **Executive Assistant** at Viva, you'll provide support to startup executives in the US, including CEOs, CFOs, etc. Your primary goal is to help them manage their time, be more efficient and productive. This includes areas like: - Travel & expense management - Meeting & presentation support - Team engagement & event planning -...


  • Bogota, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Customer Success team is looking for an experienced enterprise Customer Success Executive to join us in Bogota, Colombia. In this role, you will serve as a trusted adviser to customers by helping them achieve success with Red Hat and maximizing the value realized from subscriptions to Red Hat’s offerings. You will have a key role...


  • Bogota, Colombia REsimpli A tiempo completo

    We are a pioneering SaaS company transforming the real estate industry with our innovative technology solutions. We’re seeking a dynamic Customer Support Executive to bolster our growing team and deliver superior service to our valued clients. **Responsibilities**: 2. Run interactive software demos, showcasing our product’s unique benefits. 3. Log,...


  • Bogota, Colombia Cisco Systems A tiempo completo

    **Who You’ll Work With** Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners, and the extended Cisco account team members in achieving their goals. With the transformation to software subscription,...


  • Bogota, Colombia Rindegastos A tiempo completo

    En Rindegastos estamos buscando a nuestro/a siguiente **Customer Success Executive** para nuestro equipo de Customer Experience, quien tendrá como objetivo principal desarrollar y mantener fuertes relaciones con clientes, desde pequeñas empresas hasta grandes corporaciones en Colombia para asegurar la lealtad y satisfacción en el uso de la...


  • Bogota, Colombia Hazel Technologies Inc. A tiempo completo

    **About Hazel** **Hazel Technologies Inc.**, founded in 2015, is a USDA-funded company that develops new technologies to improve the quality and extend the shelf life of fresh produce throughout the global supply chain. The early-stage agricultural technology company based in Chicago is on a mission to reduce food waste. Shippers, growers, and retailers are...


  • Bogota, Colombia Red Hat, Inc. A tiempo completo

    Job Summary The Red Hat Customer Success team is looking for an experienced enterprise Customer Success Executive to join us in Bogota, Colombia. In this role, you will serve as a trusted adviser to customers by helping them achieve success with Red Hat and maximizing the value realized from subscriptions to Red Hat’s offerings. You will have a key role...

  • Executive Assistant

    hace 2 meses


    Bogota, Colombia Sur A tiempo completo

    We are looking for an Executive Assistant to perform a variety of administrative tasks and support our company’s senior-level managers. Executive Assistant’s responsibilities include managing calendars, making travel arrangements and preparing expense reports. To be successful in this role, you should be well-organized, have great time management skills...


  • Bogota, Colombia DEUNA A tiempo completo

    **About us: DEUNA, a rapidly growing SaaS startup, is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today:customer conversion, payment acceptance, and fraud prevention with a single integration. With a recently announced $30M USD Series A funding, we operate in 5 LATAM countries and are on the...


  • Bogota, Colombia Infobip Ltd A tiempo completo

    At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform...


  • Bogota, Colombia AIRA A tiempo completo

    **Descripción empresa**: **Funciones del cargo**: ¿Te gustaría trabajar en uno de los Startups más exitosos de América Latina, que aplica Inteligencia Artificial a Recursos Humanos? AIRA es un Startup que utiliza Inteligencia Artificial para la selección de personas 10x más rápido y económico con 89% de satisfacción de los postulantes y 91% de...


  • Bogota, Colombia Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Bogota, Colombia Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Supply Chain Manager

    hace 3 semanas


    Bogota, Colombia ARIAD A tiempo completo

    **SUPPLY CHAIN MANAGER**: Bogotá, Bogota D.C. **Job ID** R0117116 **Category** Manufacturing & Supply **Subcategory** Manufacturing & Supply **Business Unit** Global Portfolio Division **Job Type** Full time **About the role**: - R_esponsible for building and leading the Supply Chain Team in Colombia LOC enabling and ensuring high quality and on-time...


  • Bogota, Colombia Infobip Ltd A tiempo completo

    At Infobip, we dream BIG. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s...


  • Bogota, Colombia Mondelēz International A tiempo completo

    **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible** You will manage a team of material and supply planners in a category, enduring that mid - to long-term production/material plans are in place for your assigned plants/lines in line with approved business plans. **How you...