Associate Project Manager

hace 3 horas


Manizales, Colombia RWS A tiempo completo

**Location**: Colombia

**About RWS**:
RWS Holdings plc is a unique world-leading provider of technology-enabled language, content and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language. Our purpose is **unlocking global understanding**. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance and gain actionable insights into their data and content. Our clients include 90 of the globe’s top 100 brands, the top 20 pharmaceutical companies and 19 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific and North and South America. We work in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors, which we serve from 80+offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

**RWS Regulated Industries division**:provides a full suite of language services exclusively for highly regulated industries such as Life Sciences, Healthcare, Financial services, and Legal industries. This includes language solutions for clinical trial management and linguistic validation of Clinical Outcomes Assessments (COAs), insurance, retail, commercial and investment banking, compliance, mergers & acquisitions and Litigation

**About The Role**:
Under the direct supervision of a Project Manager, Senior Project Manager or Program Manager, the Associate Project Manager is a key member of a project team, working closely with the team leader, Technical Services, and Quality Assurance. The Associate Project Manager is responsible for successful execution of standard quotes and projects while simultaneously managing the work of one or more client accounts to ensure client satisfaction, establish consistent high-quality on-time deliverables as well as assisting in identifying and growing the account’s potential based on predefined objectives. As assigned by the supervisor, the role will communicate with clients related to day to day items such as clarification of work to be performed, update project status, and provide timelines for delivery.

The Associate Project Manager will actively participate in meetings to discuss open and emerging business issues for assigned accounts and make recommendations for improvements. They may assist the Project Manager/Senior Project Manager in providing guidance to junior level team members and the completion of special projects.

**Responsibilities**:
Client Services:

- Support team with regards to client requirements, needs and requests such as asset management, reporting and meetings.
- Act as backup client contact when team members are absent.
- Contribute to presentations educating clients about particular projects, project types or about RWS Life Sciences in general.
- Assist in managing client assets.
- Participate in the client Post-Mortem process.
- Manage client relationships and provide regular status reports on projects.
- Maintain positive client perceptions.
- Ensure client satisfaction by proactively seeking and offering solutions.
- Address day to day client queries and concerns with guidance from immediate supervisor. Escalate to immediate supervisor client issues related to more complex or general account items.
- Respond to client requests in a timely manner.

Project Management:

- Identify, communicate, and manage production risks as appropriate to eliminate potential pitfalls or obstacles.
- Engage in quotation preparation.
- Launch and coordinate standard projects which includes functions such as negotiating budgets, scheduling, resource allocation and work assignments.
- Project work may be reviewed by Project Manager.
- Perform housekeeping duties which include project closures, Translation Memory updates and folder structure maintenance.
- Produce reports and develop internal Post-Mortems to help improve processes and reduce risk.
- Ensure strict adherence to deadlines, budgets and the completion of high-quality deliverables.
- Follow up on purchase orders, approve invoices and escalate payment issues where necessary.

Resource Coordination:

- Create and send POs to external resources.
- Ensure project resources have the necessary tools and information to accomplish tasks.
- Alert resources of schedule or scope changes.
- Provide feedback to Vendor Relations on external resource performance.

Account Development:

- Support Global Account team to improve overall budget, efficiency and quality.
- Assist with account-related meetings and presentations.
- Support execution of approved account opportunities and their implementation.

Teamwork:

-


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