Junior to Junior + Workforce Analyst
hace 6 meses
**Our Company**
Is in business for optimizing the movement of freight by providing shippers and carriers both mobility, enterprise and visibility software tools they need to run their businesses more efficiently. As the leading provider of Transportation Management Software (TMS), Asset Management Software (AMS), and Fleet Management Software (FMS) we are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs and optimize operations.
**Position Overview**
A Workforce Management Forecaster plays a significant role in the success of our business, as they are instrumental in assisting our management in making sure we are staffed to meet the needs of our customers. The Workforce Management team is the backbone of multiple internal clients within our support centers. As a Forecaster, you will work with data, and analyze trends to make forward thinking business decisions.
**Primary Responsibilities**:
- Participate and present data during meetings with the Support teams to discuss trends, projections, and to create a plan of action to meet KPIs
- Provide staffing recommendations to meet support center contractual Service Level Agreement metrics.
- Provide support to monitoring real-time adherence
- Complete reporting requests
- Complete long-term forecast analysis for multiple centers
- Act as workforce management departmental Subject Matter Expert
- Provide reporting from various data sources to quantify call arrival, Average Handle Time (AHT), and other support center metrics to serve as documentation of realized impacts to process improvement
**50%- Primary Responsibilities**
- Data analysis, reporting, and delivery of findings to drive business improvements_
- Data is pulled from various systems to analyze call trends, volumes, patterns, and initiatives to provide short-term forecasts for multiple support areas
**30%- Secondary Responsibilities**
- Assisting in other phases of WFM team. Real-Time, Scheduling, and Forecasting etc._
**15%- Administrative Responsibilities**
**5%- **_Miscellaneous Job Duties as Assigned_**
**Required Skills**:
- A solid understanding of call center "best practices", terminology, and functions
- Previous experience as a call center forecaster or call center scheduler
- Previous experience with data modeling
- Excellent analytical and problem-solving skills
- Excellent oral and written communication
- Ability to deliver your message to multiple leadership levels above and across the organization
- Ability to prioritize, organize, and work independently or as part of a team to complete multiple tasks
- Accustomed to making sound and timely decisions based on diverse data
- Proficient with Microsoft Word, Excel (macros, pivot table, formulas), and PowerPoint
- Previous experience in a multi-site support environment
**Preferred Skills**:
- Coursework in or basic knowledge of Mathematical Statistics
- Experience in Transportation, Logistics, or Software as a Service (SaaS) industries
-
Junior to Junior+ T1 Service Desk Analyst
hace 6 meses
Desde casa, Colombia Lean Tech A tiempo completoLean Tech is a ** fast-growing** company located in **Medellín, Colombia**. We currently have one of the most prominent networks within the **entertainment**, **financial, **and **logistics** industries. Our corporate projections represent **hundreds** of opportunities for our professionals to **grow** and **boost** their careers. Working with us means...
-
Junior Sports Betting Analyst
hace 6 meses
Desde casa, Colombia Gaming Innovation Group A tiempo completoJoining the Sports Betting Analysis Team at Gaming Innovation Group (GiG) would be an excellent opportunity for anyone passionate about sports and interested in the online gambling industry. GiG is a leading iGaming and Sports Betting technology company, providing solutions, products, and services to Sports Betting and iGaming Operators. As a Junior Sports...
-
Wolfram alpha Junior Technical Analyst
hace 6 meses
Desde casa, Colombia Wolfram A tiempo completo**Job title**:Wolfram|Alpha Junior Technical Analyst **Responsibilities** - Reviewing Wolfram|Alpha features before release, including chemistry, physics, socioeconomic and other STEM content - Leading design review meetings with domain experts, product developers and curation specialists - Working with a team to develop products and review content for...
-
Junior Business Analyst
hace 6 meses
Desde casa, Colombia Lean Tech A tiempo completoLean Tech is a **fast-growing** company located in **Medellín, Colombia**. We currently have one of the most prominent networks within the **transportation **and **logistics** industries. Our corporate projections represent **hundreds **of opportunities for our professionals to **grow **and **boost** their careers. Working with us means collaborating with...
-
Potential Opportunity: Entry-level Junior Developer
hace 6 meses
Desde casa, Colombia Gorilla Logic A tiempo completo**Junior Developer (.NET)** Gorilla Logic is actively building a dynamic talent pool of junior developers for upcoming projects with our clients. We are seeking passionate individuals with at least 6 months of experience in.NET. As a junior developer in our talent pool, you will have the opportunity to play a vital role in enabling the vision and value our...
-
Potential Opportunity: Entry-level Junior Developer
hace 6 meses
Desde casa, Colombia Gorilla Logic A tiempo completo**Junior Developer (Java)** Gorilla Logic is actively building a dynamic talent pool of junior developers for upcoming projects with our clients. We are seeking passionate individuals with at least 6 months of experience in Java. As a junior developer in our talent pool, you will have the opportunity to play a vital role in enabling the vision and value our...
-
Potential Opportunity: Entry-level Junior Developer
hace 6 meses
Desde casa, Colombia Gorilla Logic A tiempo completo**Junior Developer (Devops/SRE)** Gorilla Logic is actively building a dynamic talent pool of junior developers for upcoming projects with our clients. We are seeking passionate individuals with at least 6 months of experience in Devops or SRE. As a junior developer in our talent pool, you will have the opportunity to play a vital role in enabling the...
-
Junior to Mid Email List Analyst
hace 6 meses
Desde casa, Colombia Lean Tech A tiempo completoLean Tech is a** fast-growing** company located in **Medellín, Colombia**. We currently have one of the most prominent networks within the **entertainment**, **financial, **and **logistics** industries. Our corporate projections represent **hundreds** of opportunities for our professionals to **grow** and **boost** their careers. Working with us means...
-
Junior Accountant
hace 6 meses
Desde casa, Colombia Staff4Me A tiempo completoStaff4Me is currently seeking a Junior Accountant (NetSuite) to join our finance team. As a Junior Accountant, you will be responsible for assisting with various accounting tasks, with a specific focus on utilizing NetSuite software. This role offers a great opportunity for someone looking to build their career in accounting and gain experience working with...
-
Junior Front End Engineer
hace 6 meses
Desde casa, Colombia Corebridge Solutions A tiempo completo**Junior Front End Engineer at CoreBridge Solutions (Remote in Barranquilla, Colombia)** - **Work Hours**: 7AM - 4PM, 10AM - 7PM (Local Time), Monday to Friday **Set-up Availability**: Remote (Work From Home) **_ Applicants must be based in Barranquilla, or anywhere in Colombia._** **About CoreBridge Solutions**: CoreBridge Solutions, a premier provider...
-
Bilingual Junior Accountant
hace 6 meses
Desde casa, Colombia Corebridge Solutions A tiempo completo**About CoreBridge Solutions** CoreBridge Solutions is a trailblazer in outsourcing services for U.S. firms, known for integrating advanced technology to deliver precise and efficient solutions. Our firm excels in various sectors including legal, financial, medical, and marketing, bringing cutting-edge solutions to complex business challenges. At CoreBridge,...
-
Bilingual Junior DevOps Engineer
hace 6 meses
Desde casa, Colombia Corebridge Solutions A tiempo completo**Junior DevOps Engineer - Remote Role at CoreBridge Solutions** **_Applicants must be based in the Colombia._** **Location & Shifts**: - Fully Remote in the Colombia. **Salary**: 2 Million COP Monthly **About Us**: CoreBridge Solutions, at the forefront of outsourcing innovation, invites you to join our team as a remote Junior DevOps Engineer. Embrace...
-
Bilingual Junior DevOps Engineer
hace 7 meses
Desde casa, Colombia Corebridge Solutions A tiempo completo**Junior DevOps Engineer - Remote Role at CoreBridge Solutions** **_Applicants must be based in the Colombia._** **Location & Shifts**: - Fully Remote in the Colombia. - Part-time **Salary**: 2 Million COP Monthly **About Us**: CoreBridge Solutions, at the forefront of outsourcing innovation, invites you to join our team as a remote Junior DevOps...
-
Bilingual Junior DevOps Engineer
hace 7 meses
Desde casa, Colombia Corebridge Solutions A tiempo completo**Junior DevOps Engineer - Remote Role at CoreBridge Solutions** **_Applicants must be based in the Colombia._** **Location & Shifts**: - Fully Remote in the Colombia. **Salary**: 2 Million COP Monthly **About Us**: CoreBridge Solutions, at the forefront of outsourcing innovation, invites you to join our team as a remote Junior DevOps Engineer. Embrace...
-
Bilingual Junior DevOps Engineer
hace 7 meses
Desde casa, Colombia Corebridge Solutions A tiempo completo**Junior DevOps Engineer - Remote Role at CoreBridge Solutions** **_Applicants must be based in the Colombia._** **Location & Shifts**: - Fully Remote in the Colombia. **Salary**: 2 Million COP Monthly **About Us**: CoreBridge Solutions, at the forefront of outsourcing innovation, invites you to join our team as a remote Junior DevOps Engineer. Embrace...
-
Junior Accountant
hace 7 meses
Desde casa, Colombia Thirdera A tiempo completo**Thirdera **is looking for highly skilled **Junior Accountant **to join our **Latam team!** **What isThirdera?** Thirdera is a global services provider that uses ServiceNow to help enterprises unlock their business and customer workflows in the cloud through digitization and automation. Thirdera brings together the power of the ServiceNow platform and its...
-
Colombia Junior Video Editor
hace 7 meses
Desde casa, Colombia Konstant Kreative A tiempo completo**Junior Video Editor & Graphic Designer at Konstant Kreative** Embark on your creative journey with us! We're on the lookout for an enthusiastic Junior Video Editor & Graphic Designer eager to learn and contribute to our projects. This is an excellent opportunity for you to hone your skills and make an impact in the digital world, where video is fast...
-
Junior Project Manager
hace 6 meses
Desde casa, Colombia GOA-TECH A tiempo completoThis is a remote position. Job Title: Junior Project Manager Location: Remote **Job Description**: **Responsibilities**: - Assist the Project Manager in planning, coordinating, and overseeing the execution of projects - Manage project budgets and timelines - Communicate with stakeholders and keep them updated on project progress - Identify and resolve...
-
Junior to Junior+ List Services Support Specialist
hace 6 meses
Desde casa, Colombia Lean Tech A tiempo completo**Overview**: Performs technical work in support of List Services operation. Work involves evaluating, processing, and preparing address data for mailing activities within the retail, catalog, publication, and direct mail markets. **Position Title: List Services Support Specialist** **Location: Remote** **What you will be doing**: - Understanding Data...
-
Junior + Business Analyst
hace 7 meses
Desde casa, Colombia Lean Tech A tiempo completoLean Tech is a fast-growing company located in Medellín, Colombia. We currently have one of the most prominent networks within the entertainment, financial, and logistics industries. Our corporate projections represent hundreds of opportunities for our professionals to grow and boost their careers. Working with us means collaborating with large engineering...