Sr Customer Service Associate

hace 2 semanas

Bogota, Colombia NielsenIQ A tiempo completo

Company Description
- ** Location: Bogotá**:

- ** Modality: Hybrid**:

- ** REFID342825**

**Job Description**:
**About the Job**

The Sr Customer Service Associate will be responsible of offering service to Issue Management team. The job will focus on developing coverage of level 1 and 2 (using established coverage gobal playbook) in order to ensure accurate and timely input. She/he will have to coordinate other associates and manage more complex analysis.

**Responsibilities**
- Expert on NIQ methodologies, global coverage playbook and local FMCG dynamic.
- Responsible for ensuring a clean input from client shipments data to guarantee an appropriate analysis against NielsenIQ information.
- Maintain continuous communication and support with Issue Management local team, to avoid misunderstandings, delays and guarantee quality in the analysis, working in partnership with them.
- Adhere to Performance KPIs to improve quality performances and maintain work discipline.
- Ability to manage complex and multiple databases.
- Analysis: ability to interpret and inter-relate variables to obtain accurate insights from data.
- Play a coaching role with junior associates, helping them achieve accurate analysis and spread knowledge in a collaborative atmosphere.

**Qualifications**:

- Bachelor's / Technical Degree in: Business Administration / Analyst, Mathematics, Statistics, Economics, or Engineering.
- 3+ years of experience in related areas.
- Excel and macros expertise is mandatory.
- English level intermediate (written and verbal).
- Analytical skills and aptitude for database management.
- Statistics knowledge.
- Excellent organizational skills, meeting deadlines and follow-ups.
- Project management aptitude (critical path, task sequencing, problem solving, etc.)
- Skew towards accuracy, pro activity and attention to detail.
- Ability to coordinate, organize and influence associates.
- Desirable: Propose process automation or improvements using tools like Power BI / R/ Python, and exploring the possibility of implementing AI (Artificial Intelligence) /ML (Machine Learning).

Additional Information
**What's in it for you?**
- Competitive compensation package.
- Peer and group mentoring programs.
- Committees for developing soft skills and expand your work network.
- Continuous learning and growth.
- Local insurance packages.

... and more

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

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**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
- NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._

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