Training Manager

hace 3 semanas


Bogota, Colombia IntouchCX A tiempo completo

**About IntouchCX**

IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

**About the Job**

We are changing the way people think about customer care, and we need your help

We’re seeking a Training Manager to manage all aspects of training plans for one of our largest programs. This role will also be responsible for the direct supervision and leadership of the Training and Development team. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our team members.

**As a Training Manager, You Will.**
- Plan, develop and implement comprehensive professional development and training plans/programs
- Promote an inclusive learning environment; enhance positive employee engagement and leadership development
- Oversee the effective delivery of computer training and learning programs
- Provide direction of new initiatives, opportunities and foster "best in practice" training and professional development
- Develop cost-effective programs with a variety of measures
- Provide coaching to staff to support superior performance by developing individual professional development plans
- Lead orientation and onboarding activities for new managers and support staff
- Develop training policies, manuals, multimedia visual aids, web-site pages and other educational materials to support learning and development initiatives
- Select, develop, supervise, evaluate and train the staff development team
- Manage the contractual relationships with external software providers, vendors and guest speakers
- International Travel is required

**Requirements**:
**As a Training Manager You Have**
- 3-year degree or equivalent from a recognized post-secondary institution in Human Resources or Organizational Development, or a directly related field is required
- Call/Contact Centre management and training experience would be considered to be a great asset
- Minimum 5-years of experience in a training and development environment including direct facilitation and delivery of training programs
- Experience working with a team approach to employee and organizational development (required)
- Demonstrated, progressive leadership and management skills, preferably in a related environment
- Demonstrated ability to engage people in a training session, combined with solid understanding of the role of training and development
- Superior written and verbal communication skills, conflict resolution and problem solving skills
- Strong computer skills in all Microsoft Office programs and training and development software programs
- Excellent customer service focus with strong time management, organizational and analytical skills
- Ability to work in an environment where diversity of people and situations are encountered
- Valid travel documents for international travel

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.


  • Training Manager

    hace 1 mes


    Bogota, Colombia Full Potential Solutions A tiempo completo

    Overview: **Full Potential Solutions (FPS)** is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology...


  • Bogota, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Manager I, Training

    hace 7 días


    Bogota, Colombia Webhelp A tiempo completo

    **Training & Quality** **Location** - Bogota, Colombia*** Job Title: Manager I, Training & Quality **Job Description**: The Manager Training & Quality is responsible for overseeing with the analysis, scheduling and implementation of all classroom training and Transactional Monitoring in support of assigned client programs to ensure superior workforce...


  • Bogota, Colombia REPS & Co. A tiempo completo

    **Responsibilities**: - Conducting weekly onboardings, being the point of contact for new hires, answering their questions, performing check-ins, troubleshooting. - Optimization, and maintenance of training resources; including LMS, videos, articles, guides, and infographics amongst others. - Optimization, maintenance, and management of standard operating...


  • Bogota, Colombia Medtronic A tiempo completo

    **Careers that Change Lives **A Day in the Life Responsibilities may include the following and other duties may be assigned. - Supports the planning, development, and coordination of internal product training programs for field support personnel and customers. - Manage the use of online platforms, prepare training materials; develop the content of the online...

  • Training Manager

    hace 1 mes


    Bogota, Colombia Merck KGaA A tiempo completo

    Aplica tu Magia con nosotros ¿Estás listo para explorar, romper barreras y descubrir mucho más? Sabemos que tienes grandes planes. Nosotros, también, innovar con la ciencia y la tecnologÃa para enriquecer la vida de las personas con las soluciones en Healthcare, Life Science y Electronics apasiona a nuestros colegas en el mundo entero. Juntos,...

  • Training Manager

    hace 4 semanas


    Bogota, Colombia Merck KGaA Darmstadt Germany A tiempo completo

    Aplica tu Magia con nosotros Estás listo para explorar, romper barreras y descubrir mucho más? Sabemos que tienes grandes planes. Nosotros, también, innovar con la ciencia y la tecnología para enriquecer la vida de las personas con las soluciones en Healthcare, Life Science y Electronics apasiona a nuestros colegas en el mundo entero. Juntos, soñamos...


  • Bogota, Colombia Satellite Teams A tiempo completo

    **SatelliteTeams is looking for a Remote Bilingual Case Manager/Medical Coordinator, as a case manager, the primary responsibility is coordinating medical appointments between law firms and our network of medical providers.** **Job Duties**: - Reviewing medical records for accuracy while searching for areas of opportunity for the company - Sending and...

  • Senior Project Manager

    hace 4 semanas


    Bogota, Colombia SoftwareOne A tiempo completo

    Job Function: Software & Cloud Services Why SoftwareONE?: Here at SoftwareONE, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box and we can’t wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony. Our people are our greatest asset,...

  • Brand Manager

    hace 4 semanas


    Bogota, Colombia ABBVIE A tiempo completo

    If you are looking to step up in your career, Allergan an AbbVie Company is the place for you, as Brand Manager your responsibilities will be: - Co-create, implement and execute the marketing plans of a product group or therapeutic class seeking to optimize its profitability, market share and revenue growth in the short and long term. - Co-create marketing...


  • Bogota, Colombia Sagan A tiempo completo

    **Position: Assistant Project Manager** Location: Remote (MST Timezone) Work Schedule: Monday - Friday, 09:00 AM - 06:00 PM (MST) **About Us**: Join our dynamic company specializing in innovative signage solutions. We are currently seeking an Assistant Project Manager to join our team and support the efficient execution of our projects. **Key...

  • Sales Manager

    hace 1 mes


    Bogota, Colombia Lot Squared Development A tiempo completo

    Are you the hype man in your sales office? - Do you want to continue your journey in leadership with a company who will support your growth? - Do you see yourself as the coach and mentor to a diverse sales team? - Are you eager to make a difference in the lives of others? We need a rockstar Sales Manager to take us to the next level. Our outbound sales...


  • Bogota, Colombia IntouchCX A tiempo completo

    **About IntouchCX** IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through...


  • Bogota, Colombia IPSEN A tiempo completo

    **Title**: Product Manager Neuroscience **Company**: Ipsen Pharma (SAS) **Purpose of the position** As a member of the management team of Ipsen’s activities, he / she contributes to sales objectives achievement, leads marketing activities in a short and mid-term vision and participate to the elaboration of the long term strategy. **Main...


  • Bogota, Colombia Webhelp A tiempo completo

    **Information Technology** **Location** - Bogota, Colombia*** Job Title: Salesforce - Change Manager **Job Description**: As a Change Manager, you will develop and execute the change management strategy and plan, working closely with project teams and internal business partners. Your change plans will guide business partners to achieve operational success...

  • Account Manager

    hace 1 mes


    Bogota, Colombia Hypernova Labs A tiempo completo

    **About Us** Hypernova Labs is focused on creating valuable solutions for our clients. Focused on problem solving, we create innovative software using breakthrough technology. Through the use of agile philosophy, best IT Talent in the region, and tons of coffee we work with our clients to create a product that creates an impact. We are currently seeking an...

  • Program Manager

    hace 6 días


    Bogota, Colombia Still I Rise - NGO A tiempo completo

    **PROGRAM MANAGER** - **Department**: Programs - **Area**: Program Management - **Location**: Bogotà, Colombia - **Supervisor**: Programs Director - **Contract**: Fixed term (with possibility of extension) - **Status**: Full-Time - **Compensation**: Based on experience - Contract Terms & Salary compensations will vary and be defined on the basis of local...

  • Sales Manager

    hace 1 mes


    Bogota, Colombia ABB A tiempo completo

    **Sales Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...

  • Trainer Manager

    hace 1 mes


    Bogota, Colombia goFLUENT A tiempo completo

    **goFLUENT** is a leading provider of distance language learning solutions that combine innovative eLearning technology, live virtual classrooms, group lessons and one-on-one 24/7 interactive coaching. We have over 1000 trainers all over the world. Globally, goFLUENT conquers bigger markets as it expands its expertise in mobile learning technologies and...


  • Bogota, Colombia Advanced Digital Media Services, Inc. A tiempo completo

    **Job Role**:Operations Manager **Job Type**:Management The **Digital Operations Manager** is responsible for the efficient and effective execution of digital marketing services. This role involves coordinating, managing, and optimizing various operational processes to ensure the highest level of service delivery to our clients. The Digital Operations...