Trainer

hace 4 meses

Bogotá Cundinamarca, Colombia UBIQUITY A tiempo completo

Let's tomorrow, together.

At Ubiquity, we live by the mantra head, heart, and hustle. _Head_ because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. _Heart_ because we are always gracious with our time, our collaboration, and with one another. And _Hustle_ because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Your Role:
Job Summary:
The Fraud Trainer is responsible for developing and delivering training
programs focused on fraud detection and prevention for employees in the BPO environment.
This role involves designing training materials, conducting training sessions, and evaluating the effectiveness of training programs to ensure that employees are well-prepared to identify and handle fraudulent activities.
Key Responsibilities:
1. Training Development:

- Design and develop comprehensive training materials and curricula related to

fraud detection, prevention, and response.
- Create engaging and interactive training content, including presentations, case studies, role-playing scenarios, and e-learning modules.

2. Training Delivery:

- Conduct training sessions for new hires, existing employees, and management on fraud-related topics.
- Utilize various training methods and technologies to deliver effective and engaging sessions.
- Provide hands-on training and support to employees in understanding fraud prevention tools and techniques.

3. Assessment and Evaluation:

- Develop assessment tools to measure employee understanding and effectiveness of training programs.
- Analyze training outcomes and provide feedback to improve future training initiatives.

4. Stay Current:

- Keep up-to-date with the latest fraud trends, technologies, and regulatory requirements.
- Incorporate current fraud trends and best practices into training programs to ensure relevance and effectiveness.

5. Collaboration and Support:

- Work closely with the Fraud Prevention team to identify training needs and address specific fraud-related challenges.
- Provide support to employees and management in the implementation of fraud prevention strategies.

6. Documentation and Reporting:

- Maintain accurate records of training activities, participant progress, and assessment results.
- Prepare reports on training outcomes and effectiveness for management review.

7. Continuous Improvement:

- Gather feedback from training participants to continuously improve training content and delivery methods.
- Implement best practices and innovative approaches to enhance the training experience and outcomes.

Qualifications:

- Education: Bachelor’s degree in Criminal Justice, Business Administration, Education, or a related field. Relevant certifications in fraud prevention or training are a plus.
- Experience: Minimum of 3-5 years of experience in fraud prevention, detection, or a related field, with at least 2 years in a training or instructional role.
- Skills:

- Strong knowledge of fraud detection techniques, industry regulations, and best practices.
- Excellent communication and presentation skills, with the ability to engage and motivate diverse audiences.
- Experience with training methodologies and tools, including e-learning platforms.
- Analytical skills to assess training effectiveness and identify areas for improvement.
- Ability to work collaboratively with cross-functional teams and adapt to changing needs.

Work Environment:

- Office setting, with occasional travel to different locations as required.
- Must be comfortable working with sensitive and confidential information.

LI-MM1

What we do.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Come as U are, because U Matter at Ubiquity.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.

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