Cross Country

hace 3 semanas

Bogotá Cundinamarca, Colombia Johnson & Johnson A tiempo completo

The Ask GS Experience Center Global Director will be responsible for supervising and managing the operations of the Regional Experience Center teams located in Manila, Prague, and Bogota. This role requires a strategic, innovative and digital-first mentality, exceptional leadership skills, and the ability to drive operational excellence and customer satisfaction. The AskGS Experience Center Director will serve as a key point of contact for the Global Functional Delivery Teams and initiate reviews, collaboration for alignment of priorities, goals and plans that support continuous improvement for driving operationally excellent results at Johnson & Johnson Global Services.

Key Responsibilities:
Talent Acquisition and Development: Attract, develop, and retain a diverse and competent team, promoting a culture of accountability and continuous improvement aligned with organizational values.

Team Leadership and Supervision: Provide strategic direction and coaching to managers, fostering a high-performance culture and ensuring alignment with Global Services priorities.

Operational Excellence: Drive operational effectiveness through the optimization of processes, resource allocation, and the establishment of service level agreements to measure team performance.

Cross-Functional Collaboration: Collaborate with internal partners to align strategies, enhance customer experience, and ensure smooth operations through effective communication and engagement.

Strategic Planning: Lead the planning and execution of critical initiatives for the Ask GS Experience Center, ensuring alignment with organizational goals and objectives.

External Relations and Benchmarking: Maintain relationships and conduct benchmarking to adapt to the changing environment and promote feedback-driven improvements within the team.

**Qualifications**:
**Qualifications**:

- A Bachelor’s degree is required
- 10-12 years of experience in Operations with at least 4 years in a people management role.
- Global experience preferred

Required Leadership Skills:

- Relationship Building: Proactively seeks, establishes, and maintains diverse relationships based on mutual respect both within and outside the organization.
- Accountability: Holds self and others accountable for fostering a respectful and inclusive relationship culture.
- Transparency and Inclusion: Cultivates an environment where transparency and inclusivity are prioritized, ensuring that everyone feels heard and valued.
- Influencing Skills: Effectively influences others to adopt agile practices and adjust their decision-making as needed.
- Visionary Leadership: Articulates a clear vision during periods of change to inspire confidence and commitment from others.
- Collaboration: Identifies and nurtures connections across different teams and stakeholders, driving a collaborative approach to problem-solving.
- Empowerment: Empowers team members by promoting teamwork and collaboration, setting clear expectations for joint efforts.
- A high degree of confidentiality, data protection assurance, conformity with J&J policies, procedures, external regulations, and agencies is required

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability

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