Support Services Manager

hace 3 meses

Bogotá Cundinamarca, Colombia Dansk Flygtningehjælp A tiempo completo

Department**Colombia**

Workplace**Bogotá**

Contract Type**National contract**

Posted**27 Sep 2024**

Expires**13 Oct 2024**

**Introduction**

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and - whenever possible - for the fulfilment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, non-governmental and non-denominational relief organization.

Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.
- **Background**

DRC has been operating in West Africa since 1998 and in Latin America and the Caribbean since 2011. The DRC West-North Africa & Latin America (WANALA) Regional Office is based in Dakar, Senegal, and covers several countries. Led by the Regional Executive Director, the DRC WANALA team oversees, supports, and provides strategic directions for DRC’s Country Offices within the above-mentioned regions through two offices based in Dakar and Bogota. Countries of operations include Algeria, Burkina Faso, Cameroon, Central African Republic, Colombia, Libya, Mali, Niger, Mexico, Nigeria, Tunisia, Venezuela.

The DRC LA regional capacity, a department of multi-country grants and operations has been created with multi-country and cross-border projects, as well as regionally held grants. The offices portfolio is composed of multi-country and muti-year programmes (including in consortia) that operationalize triple nexus in strategic partnerships with local/international actors and integrate multiple sectors. It is currently responsible for the supervision and implementation of the Mixed Migration Centre activities, regional protection monitoring (ProLAC) and support to local organisations (LACPrim) project.
- **Purpose of the job**

Provides coordinated and strategic leadership for all support functions and ensures the smooth running of all support functions to meet the programme needs in line with the DRC Operations Handbook.

Geographical scope: This role has a focus on Latin America and ensures compliance to DRC procedures and guidelines within DRC sub region and potential development in neighbouring areas covered by the regional capacity.
- _The role defines the multi country projects support strategy and contributes to the development of country and multi-country strategies, which are translated into action plans and day-to-day tasks.
- **Responsibilities**

**Planning and strategy**
- Ensure that annual planning for support services is done and regular targets are met and that these are linked to the regional support services unit for regional consistency
- Ensure that project planning includes relevant support service requirements (such as lead times and appropriate budgets)
- Ensure that resource mobilisation is realistic and meets the needs of support functions, by using the operations budget to input to donor proposals
- Ensure that support services are fit for purpose to meet programme needs
- Be the focal point for the compliance self-check, risk register, internal audit.

**HR support**
- Ensure that monthly reports and produced and that targets are met by the department, while being a link to the HR regional and Headquarters unit
- Ensure that quarterly tasks are completed on time (such as staff induction, Code of Conduct training and leave planning)
- Ensure that annual HR tasks are completed as per the Operations Handbook (e.g., Performance & Development Reviews)
- Streamline HR responses accross departments (e.g., support on organogram development)
- Ensure the HR team fulfils daily tasks, such as recruitment, contract renewal/ amendments, timesheet submission and leave tracking

**Administration support**
- Be the focal point for key administrative tasks

**Supply Chain support**
- Ensure procurement procedures are followed while being the focal point for tenders together with the coordination unit (including being a chairman for most major tenders)
- Closely follow department KPIs and ensure that monthly report submissions are timely and of high quality
- Work with the LPM to ensure each of the sub departments (procurement, assets, warehouse and IT) have targets and are meeting them, in line with Operation Handbook procedures

**Finance**
- Primary budget holder for all su

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