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Continous Improvement Analyst
hace 4 semanas
En Tiendamia estamos revolucionando el e-commerce Cross Border, cumpliendo día a día el sueño de miles de clientes
Si eres estudiante universitario de los últimos años o recién graduado y tienes conocimiento y/o experiência en Análisis de Datos y ganas de aportar tu pasión, nuevas ideas y contribuir en la próxima etapa de crecimiento de la empresa, podes sumarte a nuestro gran equipo, como **Continous Improvement Analyst**, en el área de Customer Experience.
**Mision**:
Generar desde el entendimiento de la experiência que vive el cliente, acciones de mejora contínua que permitan diseñar o rediseñar procesos e interacciones completas. Partiendo siempre desde el insight del cliente y buscando generar el mayor equilibrio entre eficiencia y experiência.
**Responsabilidades**:
- Analizar y reportar principales insights del cliente.
- Brindar soporte con la herramienta de CRM.
- Mapear la experiência actual (As Is) y diseñar cómo debería ser (To Be).
- Detectar oportunidades de mejora en base a los análisis.
- Asistir en la mejora de las herramientas de medición.
- Proponer nuevos procesos que mejoren la experiência del cliente.
- Mejorar los procesos actuales logrando mayor eficiencia.
- Participar en el desarrollo de iniciativas estratégicas.
**Calificaciones requeridas**:
- Ser estudiante universitario o recién graduado.
- Dominio avanzado de Inglés.
- Experiência y/o conocimiento en Análisis de Datos.
**Se valorará**:
- Manejo de Portugués.
- Dominio de Excel y SQL.
- Experiência en Atención al Cliente.
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