Senior Medical Call Center Agent
hace 2 semanas
We are a busy doctor’s office in Miami, Florida, USA looking for skilled, efficient, and friendly Call Center Agents to help with Patient Care, Coordination and Scheduling. Bilingual (English and Spanish) required.
You will work remotely, while being connected digitally to our office. You will need the ability to work independently while also having the ability to interact and engage with your remote manager and co-workers as needed. At the end of each day, you will write a daily report memo summarizing your activity for the day.
Qualifications and Skills:
- High School Diploma required; College Degree preferred.
- Minimum of 5 years relevant experience and/or training required.
- Bilingual - business level written and spoken English and Spanish is required.
- Experience with a US healthcare company (physician’s office, hospital, insurance company, etc) is preferred.
- EMR/EHR (CareCloud) experience required.
- Our operating hours are 8am to 6pm Eastern US time zone, Mon-Thurs. You will need the ability to work during these hours.
- Proficiency with a multi-line business phone system (VOIP).
Remote Work Requirements:
- Private workspace from home or an office-share environment. Absolutely no work from coffee shops, public spaces, or outdoors.
- Secure - You will be dealing with sensitive patient information and will be responsible for keeping it secure, your screen should not be visible to anyone else, and your phone conversations should not be conducted in public.
- No Background Noise - You will be on the phone with patients most of the shift, so you will need a space where you can speak freely without any background noise.
- Wired Headset - A wired headset (with backup) is required to maintain good acoustics and secure operation. Wireless is highly discouraged due to quality and reliability issues.
- High Speed Internet - A stable and reliable internet connection is critical to complete your work. A backup connection is recommended.
- Modern PC - You will need a Windows PC not more than 2 years old. You will need to agree for us to access the system to scan for virus’, install company software, and run periodic security scans and updates. Dual Screens preferred.
**Experience**:
- call center or medical office: 3 years (required)
**Language**:
- English (required)
- Spanish (required)
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