Customer Service Representative Dayshift Colombia
hace 7 días
**Job Information**:
Industry
- Employment - Recruiting - StaffingSalary
- 2.000.000 COP - 2.700.000Work Experience
- 0-1 yearLocation
- ColombiaFunctional Expertise (Verticals)
- Back Office & Business SupportCity
- BogotaState/Province
- Bogota, D.C.Country
- ColombiaZip/Postal Code
- 110111We're looking for a **Customer Service Representative** who manages customer queries and concerns. You will also be asked to process orders, modifications, and escalate complaints across many communication channels.
**Here's an overview**
- Employment Type: Full-time
- Schedule: Day shift
- Work Arrangement: Onsite
**About our client**
You will be working with an Australian company founded by a team of passionate LEGO enthusiasts offering high-quality LEGO LED lights with easy-to-follow instructions to provide LEGO fans of all types the ability to light up their creations.
**What will I do in this job?**- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- The team has a playbook of responses; they also have an escalation process in place
Our employees are one of the keys to our success, therefore we make sure that our company culture remains diverse and always ready to celebrate unique skill sets.
Empower your career aspirations
Send your CV or resume today.
**Requirements**:
- Must fit in with team culture and ideally have sound knowledge of LEGO, pop culture, and movies (Star Wars, Harry Potter, DC, Marvel, etc.) to fit in with the interest of the team
- Must be personable to customers and understand what they are talking about, and handle their concerns appropriately
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Familiarity with CRM systems and practices (We use Gorgias, but experience using similar systems will be accepted, e.g., Zendesk, Service Now, etc.)
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
**Benefits**:
- Medical Insurance
- Pension fund
- Performance bonuses
- Two extra salaries per year
- Career growth opportunities
- Diverse and supportive work environment
- Fun employee engagement activities
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