Tech Support Service Specialist

hace 2 semanas

Bogota, Colombia Parser Limited A tiempo completo

This position offers you the opportunity to join a fast-growing technology organization that is redefining productivity paradigms in the software engineering industry. If you are passionate about technology and want to learn about new trends that are shaping human behavior, this opportunity is for you.

**About Parser**

We adopted agile methodologies, working in self-managed scrum teams. You will get to work alongside highly motivated and technically gifted colleagues allowing you to expand your skill-set whilst also imparting your knowledge to the broader team.

As an **Tech Support Service Specialist** at Parser, you will be responsible o power the solutions that help Parser around the world

**The Impact You'll Make - Core Areas**:

- Hybrid, (3 days on-site) at Parser´s Office
- Running regular checks on network, platform and data security.
- Identifying and acting on opportunities to improve and update software and systems.
- Identifying opportunities for team training and skills advancement.
- Developing and implementing IT policies and best practice guides for the organisation
- Designing training programs and workshops for the internal staff
- Conducting regular system audits.
- Running and sharing regular operation system reports with senior staff.
- Participating in major IT projects including system updates, upgrades, migrations,
outages and implementations.
- Identifying opportunities for team training and skills advancement.

**What You'll Bring To Us**:

- +5 years of IT system administration experience.
- +5 years of Support and Infrastructure experience.
- Experience with or knowledge of programming languages and operating systems (MacOS, Linux and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
- Expertise in implementing, configuring, and testing solutions.
- Knowledge in cloud computing.
- GSuite Administration.
- Azure Administration.
- Slack Administration.
- Linux/macOS/Windows 10 advanced administration knowledge.
- Networking intermediate knowledge.
- Scripting/Bash/Powershell.
- ITIL or similar industry best practices knowledge.
- Proven technical and support skills.
- Strong creative and analytical thinking.
- Excellent interpersonal skills and ability to develop effective relationships with peers and leaders.
- Excellent written and verbal English and Spanish communication skills.
- Identifying opportunities for team training and skills advancement.

**Qualifications**:

- 5+ years of IT system administration experience.
- 5+ years of Support and Infrastructure experience.
- Experience with or knowledge of SaaS platforms and operating systems (macOS, Linux, and Windows), current IT equipment and technologies, backup and recovery procedures, and system performance monitoring.
- Experience in implementing, configuring, and testing IT solutions.
- Knowledge of Saas platforms.
- Experience with Google Workspace administration.
- Experience with Azure AD Administration.
- Experience with Slack Administration.
- Experience with Intune administration.
- MacOS/Windows 10 administration knowledge.
- Networking intermediate knowledge.
- ITIL or similar industry best practices knowledge will be valued.
- Proven technical and support skills.
- Strong analytical thinking.
- Excellent interpersonal skills and ability to develop effective relationships with peers, leaders.
- Excellent written and verbal English communication skills.

**What We'll Offer You In Return**:

- The chance to work in innovative projects with leading brands, that use the latest technologies that fuel transformation.
- The opportunity to be part of an amazing, multicultural community of tech experts.
- A competitive compensation package and medical insurance.
- The opportunity to grow and develop your career with the company.
- A flexible working environment.
- Annual training allowance and in-company learning and development programme
- Multiple opportunities to enjoy life at Parser, with experience and engagement initiatives and perks throughout the year.
- Offices located in London (UK), Barcelona, Madrid, Alicante (Spain), Lisbon (Portugal), Córdoba & Buenos Aires (Argentina), Bogotá (Colombia), with more on the way.

  • Customer Service Support

    hace 4 semanas

    Bogota, Colombia Traffic Tech Inc. A tiempo completo

    **Who We Are**: - When you join Traffic Tech, you join a team that keeps the global economy moving - literally. - Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient...

  • Client Support Specialist

    hace 4 semanas

    Bogota, Colombia Sagan A tiempo completo

    **Job Title: Client Support Specialist** **Location**:Remote (EST Timezone) **Work Schedule**:Monday - Friday, 09:00 AM - 06:00 PM EST **About the Role**: **Responsibilities**: - Provide timely and accurate support to client inquiries to ensure client satisfaction. - Efficiently resolve customer complaints and issues, aiming for first-contact resolution...

  • Service Sales Support Specialist

    hace 4 semanas

    Bogota, Colombia ABB A tiempo completo

    **Service Sales Support Specialist - Electrification Products**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity...

  • Product Support Tech

    hace 4 semanas

    Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Rep I (Product Support Tech) is an integral part to the Global Service & Support Team and works alongside the technical and operational organizations to optimize Customer Experience, System Quality and Operational Efficiency. This is a remote position which may require occasional in-person...

  • Product Support Tech

    hace 1 mes

    Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Rep I (Product Support Tech) is an integral part to the Global Service & Support Team and works alongside the technical and operational organizations to optimize Customer Experience, System Quality and Operational Efficiency. This is a remote position which may require occasional in-person...

  • Admin and Customer Support Specialist

    hace 5 días

    Bogota, Colombia Hustler Marketing A tiempo completo

    **Company Introduction**: - FATJOE is a leading company founded in 2012, renowned for being one of the world's largest providers of outsourced Link Building, SEO Services, Content Creation, Design, and Video services. With a global reach, we collaborate with over 5,000 agencies worldwide on link building and content marketing campaigns. Our commitment to...

  • Tech Support Analyst

    hace 1 mes

    Bogota, Colombia Rappi A tiempo completo

    Es el momento de que te unas a nosotros para demostrar al mundo que somos la empresa que viene a cambiar paradigmas, donde revolucionamos las horas, los minutos y los segundos. Porque en Rappi VEMOS OPORTUNIDADES donde otros ven problemas. VEMOS CERCANÍA donde otros ven distancia. VEMOS ADRENALINA donde otros ven presión. Únete a un equipo en el que...

  • IT Support Specialist

    hace 4 semanas

    Bogota, Colombia TaskUS A tiempo completo

    TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food...

  • Platform Support Specialist

    hace 5 días

    Bogota, Colombia Velocity Global A tiempo completo

    *** We are currently looking to hire a Platform Support Specialist to join our growing Platform Support team. This team is a Customer Care division of Velocity Global, which provides 24/5 global support to our clients and internal functional teams. Velocity Global is a high-growth International Professional Employment Organization (PEO) delivering...

  • Senior Manager Tech Support

    hace 1 semana

    Bogota, Colombia UnitedHealth Group A tiempo completo

    This Senior Manager Tech Support oversees the whole IT support structure and leadership in all transactional and fundamental need for flawless business operations execution for Optum Colombia. A Sr. Manager with infrastructure strategical decision maker, who will design, implement, and execute strategical operations which make our operation more optimal....

  • Data & Tech Specialist

    hace 7 días

    Bogota, Colombia Digitas A tiempo completo

    Descripción de la empresa Somos **Digitas**: “TheConnectedMarketing Agency”. Estamos comprometidos incansablemente con ayudar a las marcas a conectarse mejor con las personas a través de nuestro lema “Truth. Connection. Wonder.” Nuestro equipo es deliberadamente diverso, con expertos en datos, estrategia, creatividad, medios y tecnología que...

  • Technical Support Specialist

    hace 1 mes

    Bogota, Colombia Nuvei A tiempo completo

    **Technical Support Specialist** **_Desired Location Bogota, Colombia_** **_Hybrid - Remote - On site_** The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients...

  • Sales Support Specialist

    hace 1 mes

    Bogota, Colombia Tetra Pak A tiempo completo

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._ **Job Summary**: - Support and drive the service solution (category/assortment/offering)...

  • Product Support Specialist

    hace 4 semanas

    Bogota, Colombia Solvo Global SAS A tiempo completo

    Excellent communication and problem-solving abilities - Background in sales or customer service is a must. - Experience or knowledge in Artificial intelligence is a plus. - Microsoft proficiency. (Excel, Word, Powerpoint) - Sales attitude is a must. - Good charisma. - Someone with a logical mind. IMPORTANT** - Demonstrations of products and providing...

  • Sales & Recruitment Specialist (Bogota)

    hace 5 días

    Bogota, Colombia Global Visa Support A tiempo completo

    Global Visa Support (est. 2010) is an immigration and education consultancy with headquarters in London and offices in the Philippines, India and UAE. We specialise in immigration and study programmes in the UK, Canada, USA and New Zealand. We also are co-owners of Golders Green College, a British Council accredited English Language School in London. We are...

  • Tech Academy Specialist

    hace 7 días

    Bogota, Colombia UBITS A tiempo completo

    **UBITS** es el hub de educación online de habla hispana, en donde, diseñas, ejecutas y mides tu estrategia de entrenamiento. Actualmente estamos buscando a nuestro próximo Tech Academy Specialist en Colombia y/o Argentina, serás responsable por los contenidos de aprendizaje de inicio a fin, desde la definición y selección de temas, búsqueda de...

  • Customer Service

    hace 5 días

    Bogota, Colombia sg tech A tiempo completo

    Descripción **Empleo: Atención al Cliente**: ¡Hola! En sg tech estamos en búsqueda de un superhéroe de la atención al cliente para unirse a nuestro equipo increíble ‍️‍️. Si eres bilingüe y te encanta la atención telefónica, ¡sigue leyendo! **Descripción del Trabajo**: En sg tech, nos dedicamos a brindar soluciones tecnológicas...

  • Sr Mgr Tech Support

    hace 5 días

    Bogota, Colombia Optum Global Advantage A tiempo completo

    **Número de la requisición**: 2170042 **Categoría de la vacante**: Tecnología **Ubicación**: Bogotá, Distrito Capital de Bogotá Compartir This Senior Manager Tech Support oversees the whole IT support structure and leadership in all transactional and fundamental need for flawless business operations execution for Optum Colombia. A Sr. Manager with...

  • Senior Manager Tech Support

    hace 5 días

    Bogota, Colombia Optum Global Advantage A tiempo completo

    **Número de la requisición**: 2161524 **Categoría de la vacante**: Tecnología **Ubicación**: Bogotá, Distrito Capital de Bogotá Compartir - Trabajos con UnitedHealth Group Estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras construimos carreras. Y eso significa oportunidades de crecimiento profesional...

  • Product Support Specialist

    hace 5 días

    Bogota, Colombia Believe Resourcing A tiempo completo

    **About our client**: Our client creates technology for financial institutions and businesses to facilitate multiple-channel transaction acceptance. They have been developing electronic payment technology since 1998. Today, they process millions of transactions and have customers in several countries. They are a proven provider of the best-of-breed multiple...