Tech Support Analyst
hace 4 semanas
Es el momento de que te unas a nosotros para demostrar al mundo que somos la empresa que viene a cambiar paradigmas, donde revolucionamos las horas, los minutos y los segundos.
Porque en Rappi
VEMOS OPORTUNIDADES donde otros ven problemas.
VEMOS CERCANÍA donde otros ven distancia.
VEMOS ADRENALINA donde otros ven presión.
Únete a un equipo en el que somos capaces de TODO, en el que todos tenemos las mismas oportunidades sin importar el género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiência.
Te estamos esperando
Misión del puesto
Assistance or support is done via chat. Availability of time is required for night shifts or weekends.
Roles y responsabilidades
**Responsibilities**:- Understand tech issues and their root causes- Perform solution management- Explain the problem to team members and the client-
- Assist Key Account Managers on the incidents of the configuration and / or requirements of the store-
- Replicate of errors reported in production- Answer queries about the use of the User System- Escalate the detected issue to the development area or map it- Document the frequent inquiries with their respective answers- Configuration of stores, partners, devices if required to support the area in charge.
Información Adicional
You must have:
- Experience in tech support (2 years or more)- Fluency in English or Portuguese.
We are looking for:
Deep desire to work in a startup environment, helping the company grow- Deep desire to work in a startup environment, helping the company grow- Ability to communicate ideas in a clear and structured way- Engineer / Technologist and / or engineering student- Working knowledge of SQL- Knowledge in handling tracking tools- Availability of time for shift management.
Tipo de trabajador:
Regular
Modelo de Trabajo:
-
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