Sr. Support and Data Specialist Team Supervisor

hace 2 semanas

Bogota, Colombia Medtronic A tiempo completo

**Careers that Change Lives
**Medtronic is looking for a Sr. Support and Data Specialist Supervisor to join our team. In this exciting role, you will lead a team of Support and Data Specialists responsible for direct end-user support, training and documentation, and clean, reliable data within the CRM instances.

We value team members who thrive in a fast-paced environment, are customer focused and have strong organizational and problem-solving skills and can maintain enthusiasm and the ability to stay on task in changing situations.

In addition, strong communication skills are critical to driving user engagement and the adoption of our digital tools. Team members should possess a natural communication approach that effectively, respectfully, and inclusively builds a sense of belonging among employees who differ from one another.

**A Day in the Life
**The Sr. Support and Data Specialist Supervisor role is ideal for someone who possesses a good level of leadership competencies and basic business acumen, is a champion of the Medtronic Mindset culture and a consistent driver of Operational Excellence.

The Sr. Support and Data Specialist Supervisor will lead the day-to-day operations for the Support and Data Specialist team, managing workload distribution and maintaining acceptable levels of KPIs and SLAs. They will be responsible for sustaining a high-performing and motivating work culture and executing initiatives to generate quick wins and ongoing process improvements for the team.

Responsibilities may include the following and other duties may be assigned.
- Lead, motivate and build a high performing team
- Define performance goals and targets, conduct performance reviews and regular 1:1s to guide performance management and employee development
- Communicate business and operational updates, plan, prioritize and direct the responsibilities of the team
- Ensure operational excellence by overseeing and managing team KPIs and SLAs
- Assist team in resolving complex technical issues requiring specialized expertise by acting as point of escalation
- Propose and implement modifications to operating policies and day-to-day processes, striving for continuous improvement and consistency in deliverables
- Work closely with internal teams, including Commercial IT, to communicate support trends, data quality updates, and ensure general alignment.
- Stay informed on system updates, releases, and new features to provide informed recommendations and support continuous platform enhancement initiatives.
- Maintain confidentiality and adhere to data security protocols while handling sensitive information within the CRM system.

**Must Have: Minimum Requirements**
- Bachelor’s degree administrative areas.
- 4 or more years of experience leading teams with direct end-user support, training, and documentation with CRM, providing customer focused support or related.
- Experience leading teams, including multi-lingual operations.
- Experience providing feedback and coaching.
- Experience managing KPI’s and creating reports.
- Excellent communication skills.
- Team player.
- Detailed-oriented and quality-focused.
- Displays a positive attitude and interest in continuous process improvement.
- Must exhibit a professional demeanor and be able to establish relationships.
- Good adaptability.

**Nice to Have**
- Nice to have Medical Device Industry experience.
- Excellent organization and prioritization skills
- Proficiency with MS office (Outlook, Word, Excel, PowerPoint, etc.)
- Proactive and good customer service skills.
- Working knowledge of Conga CPQ is a plus.
- Experience with Data Loader (or similar tool), supporting bulk import or export of data is a plus.
- Experience in healthcare industry is a plus.
- Experience providing support to commercial organizations (e.g., field sellers) is a plus.

**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and co

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