Regional Remote Support Mgr

hace 3 semanas

Bogota, Colombia Rockwell Automation A tiempo completo

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

Rockwell Automation’s Global Remote Support organization is currently in search of an exception leader who embodies an employee and customer-centric approach. This leader will head a diverse and skilled team within the Latin America region supporting our customers, partners, and internal personnel across the Rockwell Automation technology suite. This leader will also be a liaison between Human Resources and the Global Remote Support Managers for staffing and other personnel related tasks, assist our Application Support Manager with locating and securing business opportunities in the region, and managing local language support engagements for the region.

In this role, the Regional Remote Support Manager will directly manage a team of employees by providing strategic guidance to them and their respective groups to achieve and maintain performance objectives, all while ensuring a superior support experience for our customers.

This role reports to the Senior Global Remote Support Manager.

**Your Responsibilities**
- Create and encourage a positive and inclusive work environment for all employees.
- Setting the strategic mission within the region based on the core strategic outline of Remote Support Services, Professional and Managed Services, and Rockwell Automation as a whole.
- Supporting and developing your leadership structure to maintain balanced resources within the region.
- Collaborate with the product and service businesses to provide new opportunities to the Remote Support and Application Support business.
- Monitor and Analyze employee and business performance to identify best practices and/or areas of improvement to make necessary adjustments for the business.
- Collaborate with Global Remote Support Managers to develop consistent metrics and business objectives to monitor and manage the business.
- Plan and budget to provide the region with resources needed to operate effectively.
- Coordinates cross-collaboration opportunities between Remote Support, Professional Services, and other business groups for the region within Rockwell Automation.

**The Essentials - You will have**:

- Bachelor’s degree or equivalent degree/ managerial experience
- Legal authorization to work in the region as required.

**The Preferred - you might also have**:

- Minimum of 5 years of experience demonstrating leadership capabilities and working effectively with different levels of staff across functional boundaries
- Minimum of 5 years of experience in a related function and an understanding of a services business in a high-tech environment.
- Ability to facilitate decisions and diffuse negative emotions or difficult situations with customers, employees, and other internal stakeholders.
- Ability to lead with a collaborative and customer-centric mindset.

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