Senior Functional Analyst

hace 5 meses


Desde casa, Colombia Xideral A tiempo completo

**Descripción del Departamento**

La organización CSS MCS está compuesta por un equipo diverso, altamente calificado y especializado de ingenieros que colaboran con las líneas de negocio de Desarrollo, Ventas y Soporte de Oracle al proporcionar expertos técnicos en entornos de TI complejos y críticos, adaptados a las necesidades específicas.

**Descripción del Trabajo**

**Descripción del Puesto**:
La posición es para un Profesional de Soporte Tecnofuncional, preferiblemente con experiência en la implementación de aplicaciones Field Service Cloud.

Las responsabilidades incluyen, pero no se limitan a, brindar excelencia en el soporte de servicio al cliente, diagnóstico, replicación y resolución de problemas funcionales de solicitudes de servicio complejas y críticas. El enfoque principal de esta posición es proporcionar servicio al cliente a nível funcional y, en última instancia, lograr la resolución completa y total de cada problema reportado por el cliente.

**Responsabilidades Laborales**:
El papel principal de un ingeniero de soporte es solucionar problemas funcionales altamente complejos. Las habilidades clave que se utilizan a diario son: habilidades funcionales de alto nível, conocimiento de productos Oracle, habilidades de resolución de problemas y experiência en interacción/servicio al cliente.

**Educación y Experiência**:
Se prefiere BE, BTech, MCA, CA o equivalente. Otras calificaciones con experiência adecuada pueden ser consideradas.

Más de 3 años de experiência laboral relevante.

**Conocimientos y Habilidades Técnicas/Funcionales**:
Se requiere una buena comprensión de las capacidades de la versión 19+ de Field Service Cloud. Buscamos una persona tecnofuncional con experiência práctica en tiempo real en funciones/productos funcionales y/o técnicos; y/o que haya trabajado con soporte de nível L3; y/o tenga conocimientos equivalentes.

Conocimientos sólidos de Field Service Cloud y conceptos.

Experiência en implementación/soporte en módulos/características de Field Service Cloud como Capacity, Collaboration, Core Manage, Customer Communication, Forecasting, Mobility, Routing, Smart Location, etc.

Experiência en implementación/soporte de tecnologías de Field Service Cloud como Java, C#,.Net, HTML5, PHP y CSS.

Habilidad para relacionar la funcionalidad del producto con los procesos comerciales y ofrecer asesoramiento de implementación a los clientes sobre cómo abordar sus diversos escenarios comerciales utilizando Commerce Cloud.

Habilidades técnicas sólidas en knockout.js, javascript, html, css, node.js, Rest APIs, Json, Postman.

Habilidad para relacionar la funcionalidad del producto con los procesos comerciales y ofrecer asesoramiento de implementación a los clientes sobre cómo abordar sus diversos escenarios comerciales utilizando Commerce Cloud.

Habilidades sólidas de resolución de problemas.

Interacciones sólidas con el cliente y orientación al servicio para comprender situaciones críticas del cliente y proporcionar respuestas, movilizando recursos organizativos y estableciendo expectativas realistas para los clientes.

Orientación sólida hacia la gestión de operaciones e innovación para mejorar continuamente los procesos, métodos, herramientas y utilidades.

Fuerte espíritu de equipo para aprovechar las fortalezas de los demás. Te involucrarás en colaboración con colegas dentro/de entre los equipos con frecuencia.

Fuerte orientación al aprendizaje para mantenerte al tanto de los modelos/procesos comerciales emergentes, soluciones de productos de aplicaciones, características de productos, características tecnológicas y utilizar este aprendizaje para entregar valor a los clientes diariamente.

Alta flexibilidad para mantenerte ágil en un entorno empresarial y organizativo que cambia rápidamente.

Crear y mantener documentación adecuada para arquitectura, diseño, actividades técnicas, de implementación, soporte y prueba.

**Soft Skills**:
Autodirigido y orientado a resultados.

Fuertes habilidades de resolución de problemas/análisis.

Fuertes habilidades de soporte y relación con el cliente.

Comunicación efectiva (verbal y escrita).

Enfoque en las relaciones (internas y externas).

Fuerte disposición para aprender cosas nuevas y compartirlas con otros.

Influencia/negociación.

Trabajo en equipo.

Centrado en el cliente.

Confianza y decisión.

Valora la experiência (mantener la experiência profesional en tu propia disciplina).

Entusiasmo.

Flexibilidad.

Habilidades organizativas.

Valora y disfruta de la capacidad de enseñar/transmitir conocimientos técnicos.

Tipo de puesto: Tiempo completo

Salario: Hasta $10.500.000 al mes

Experiência:

- Field service cloud: 3 años (Obligatorio)

Idioma:

- Inglés (Obligatorio)


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