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Technical Consulting Engineer
hace 4 semanas
**Job details**:
- 100% remote
- Anywhere in LATAM
- Independent contract/permanent position(no benefits)
- $20-$25 per hour
- 40 hours per week
As a Technical Consulting Engineer, your main goals are to ensure Smart Bonding is operational, and increase our customer satisfaction. You would:
- Analyze and solve issues of the Smart Bonding integration and all involved technologies (2nd to 3rd level support)
- Manage internal support tools and Customer SLAs
- Participate in developing and testing new technologies and integrations
- Engage with customers and partners
- Coordinate the support process between internal and external parties
- Write documentation and improve our processes
- Innovate Smart Bonding to improve efficiency and automation
Qualification Requirements
You must have:
- A Methodical and structured style of working with a strong analytical mind
- Robust problem solving skills
- Excellent collaborative skills across multicultural teams and emotional intelligence
- **Excellent English - spoken and written**:
- Application Production support Experience
- Similar to Cisco TAC with Python or any other Programming language coding + Testing Experience
**Of advantage is any of the following**:
- SaaS support experience
- Experience supporting customers
- Ops experience (Unix or Linux)
- Scripting experience (Any programming language)
- Deep understanding of APIs (Design, Implementation, Usage)
- Understanding JSON / XML / YAML
- Experience with Mulesoft as an API Integration Platform
- Experience in the customization of ITSM Systems such as ServiceNow, Remedy, Jira, etc.
- Dev experience (Any programming language)
- Experience in leading projects
- Knowledge of the OSI-Layers
- Knowledge of text encoding
- Technical Education - i.e. Bachelor or higher in STEM
- ITIL Certification
- DevNet Certification
- Knowledge of Networking (CCNA/CCNP, TCP/IP)
- Push vs Pull
- Experience with the customization/implementation of ERP or CRM systems
**Job Types**: Permanent, Full-time
**Education**:
- Bachelor's (required)
**Experience**:
- Technical Consulting Engineer: 3 years (required)
- Application Production support Experience: 3 years (required)
- Python: 3 years (required)
**Language**:
- English (required)
License/Certification:
- DevNet Certification (preferred)
- ITIL Certification (preferred)
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